Care Home Admin

Gold Care Homes; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes' Alan Morkill House in London area seeks a friendly receptionist to handle calls, greet visitors, and manage general administration. You will support payroll summaries, prepare timesheets, and maintain confidential records to support the Home Manager and Deputy Manager.

The role covers diary management, coordinating meetings, liaison with staff and suppliers, invoicing and client communications, plus processing mail and keeping accurate resident documentation.

Qualifications

• Experience performing reception duties and handling calls.
• Ability to prepare and summarize payroll-related information.
• High level of data confidentiality and accuracy.

Responsibilities

• General reception duties, taking calls, transferring to departments, greeting visitors.
• Prepare timesheets and submission of summaries relating to payroll and record keeping.
• Provide accurate typing support from written material using Microsoft Office; maintain confidentiality.
• Support the Home Manager and Deputy Manager in administration, including diary management and meetings.
• Coordinate the duty rota and liaise with Bank and Agency staff as needed.
• Sort and distribute mail and assist with recruitment paperwork for new employees.
• Maintain resident and business documentation, invoicing, and payments; follow up on unpaid invoices.
• Prepare monthly sums and reporting to Head Office; manage petty cash and wages totals.

Skills

Reception duties

Telephone handling

Microsoft Office

Record keeping

Diary management

Payroll support

Confidentiality

Staff coordination

Customer service

Tools

Microsoft Office Suite

Job description

Tucked away near the serene North Kensington Memorial Park, Alan Morkill House isn't just a residential home-it's a haven of warmth and community. With 49 bespoke studio flats, we've crafted a space where the elderly and those with dementia find both comfort and camaraderie. Whether it's the hum of activity from our shared sitting rooms or the aroma of freshly baked goods wafting from our kitchens, every corner of our home is designed to evoke a sense of belonging. Just a stone's throw from Ladbroke Grove and the vibrant Portobello, here, every resident crafts their own unique story. Welcome to Alan Morkill House. What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
• To coordinate the duty rota, liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff and business confidentiality at all times.
• Prepare and maintain stationary orders, stock and records.
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.
  Salary £30,000 per annum
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend