Care Coordinator - Growth & Training in Home Care

Right at Home UK; Harrogate; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Training access

Work-life balance

Learn from coordinators across network

Passionate team

Career progression opportunities

Job summary

Right at Home Harrogate is seeking an experienced Care Coordinator to join our growing team. The role focuses on managing daily communications and care scheduling for our site, ensuring a personable approach with clients and staff.

Local area knowledge of Harrogate, Ripon, Boroughbridge, Otley and Knaresborough is highly valued. The role is fast-paced and requires dedication, positivity, and professionalism under pressure.

Qualifications

• Experience in a customer service setting, building up relationships – Essential
• Use of a scheduling / HR / recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience – Desirable

Responsibilities

• Be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
• Ensure scheduling is carried out efficiently, enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims of the business.
• To answer the telephone promptly and professionally, dealing with any enquiries or queries
• Ensure enquiries are recorded promptly and accurately with sufficient details
• Ensure any changes to Client or Care Assistant needs, and availability is communicated to all relevant parties quickly and effectively
• Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure
• Ensure the provision of high-quality care services to vulnerable people living in their own home
• Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
• Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship
• To record all new Care Assistants and Clients on the system as soon as they are received
• Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to the Registered Manager and Owner
• To identify and match the most suitable Care Assistants for each package
• To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
• Accurately monitor and record Care Assistant holiday, sickness and absences.

Skills

Customer service experience

Excellent communication

Organisational skills

MS Office proficiency

Education

Business Studies or Social Care qualification

Domiciliary Care experience

Tools

Scheduling system

MS Office

Job description

Right at Home Harrogate is seeking an experienced Care Coordinator to join our growing team. The role focuses on managing daily communications and care scheduling for our site, ensuring a personable approach with clients and staff.

Local area knowledge of Harrogate, Ripon, Boroughbridge, Otley and Knaresborough is highly valued. The role is fast-paced and requires dedication, positivity, and professionalism under pressure.