Care Coordinator (Frailty)

NHS Jobs; Rochford; On-site; GBP 32,000 - 42,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a dedicated care coordinator to support older clients and their carers, helping them access social, health and voluntary services and ensuring access to entitled benefits. The role requires working within a multi-disciplinary team and contributing to continuous improvement of service delivery.

You will collaborate with the senior care coordinator to develop and implement the care coordination model, while providing data input and participating in audits

Responsibilities

• Refer the client to other services as required.
• Help clients access benefits they're entitled to.
• Provide informal support and advice to older people and their carers about services available.
• Demonstrate flexibility and adaptability to manage risk.
• Communicate decisions to all appropriate agencies and negotiate when required.
• Act as a resource to staff across teams, providing support re patient-focused goals.
• Feedback to Line Management any problems / gaps in service.
• Work closely with the senior care coordinator to develop the care coordination model.
• Contribute to development of the care coordination model as a dynamic, flexible service.
• Assume delegated responsibility on specific areas of service development.
• Contribute and input appropriate data into relevant databases.
• Work independently, adapting skills and knowledge, and delegating to support staff.
• Assist in collection of audit data for analysis to monitor progress.
• Provide health and social care screening to all older people visited.
• Act as an ambassador of the care coordination model, and raise its profile.
• Act as a Trusted Assessor to assess/commission minor adaptions and telecare equipment to avoid onward referrals.
• Carry out duties in line with Quality Assurance systems and contribute to continuous improvement of service delivery.
• Deliver a cost-effective model that achieves maximum impact for patients.

Job description

To refer the client to other services as required. To ensure that the client is accessing all the benefits to which they are entitled, helping to access advice where needed. This may involve the engagement of the voluntary sector for this function To provide informal support and advice to older people and their carers about the social, health and voluntary services available to them. The post holder will demonstrate flexibility and adaptability to manage risk in order to work safely in different environments To effectively communicate any decisions made, to all appropriate agencies and negotiate where appropriate and required. To act as a resource to all levels of staff across all teams, providing support and advice re patient focused goals, and services available to support them, and how best to access them. To act as a resource to all levels of staff across all teams, providing support and advice re patient focused goals, and services available to support them, and how best to access them. To feedback to Line Management any problems / gaps in service identified, so that they can be addressed using the collaborative approach. To work closely with the senior care coordinator to contribute to the development of the care coordination model, as a dynamic, flexible service. To assume delegated responsibility on specific areas of service development as highlighted by the senior care co-ordinator. To contribute and input appropriate data into relevant databases To work independently, adapting skills and knowledge, as well as delegating appropriately to support staff To assist in the collection of audit data for analysis to help monitor progress made by the team and its effect on the whole system. To provide health and social care screening to all older people visited To act as an ambassador of the care coordination model, and help raise the profile of the service To act as a Trusted Assessor as required i.e. to be trained to assess and commission minor adaptions (such as bath rails) and routine equipment (such as bath seats and kitchen equipment for people with arthritis) and for telecare equipment, to avoid the need for onward referral to other services The post holder will carry out all duties in accordance with current Quality Assurance systems and procedures and actively contribute to continuous improvement of service delivery through regular feedback in meetings, any Quality Assurance forum and through user feedback. The post holder will deliver a cost effective model that achieves maximum impact for patients.

ADDITIONAL DUTIES

• Complete mandatory training in line with Trust policy and procedures
• To participate in the staff appraisal process and to undertake for any staff you manage
• To keep yourself updated on all matters relating to Trust policy
• To provide management supervision where appropriate

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year working shifts, where appropriate and operationally required.