Care Coordinator - Chester

Cheshire and Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 23,000 - 27,000; Full time

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust is seeking a motivated Care Coordinator to support inpatient ward teams. The role focuses on coordinating patient care, liaising with internal and external agencies, and facilitating regular multidisciplinary meetings to aid recovery and discharge.

The post requires a can-do attitude and experience in office administration or customer service. DBS checks apply, with guidance provided during the recruitment process.

Qualifications

• Able to demonstrate a good command of English language, verbal and written.
• Knowledge of Office Administration/Customer service acquired through training or experience to NVQ level 3 or equivalent

Responsibilities

• Coordinate aspects of patient care including liaison with internal and external agencies.
• Act as central coordination point for multidisciplinary activity and organise meetings to support progress to recovery and discharge.
• Adhere to Trust values and support recruitment processes as outlined in the job description.

Skills

Office Administration

Customer Service

Teamwork

Communication

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

We are seeking motivated people to join our ward teams in this exciting role as Care Coordinator, crucial to supporting the processes we have in place to deliver efficient and timely care.

You will be contributing to our commitment to providing the best possible patient experience to ensure good patient outcomes.

We are seeking a candidate with a can-do attitude, to join our teams trust-wide, within Wirral, Chester and East Cheshire based inpatient areas.

Main duties of the job

The Care Coordinator within an acute care ward will be responsible for coordinating aspects of patient care including liaison with other agencies both internal and external to CWP.

The post holder will be the central coordination point forward based multi-disciplinary activity, organising and supporting with ongoing regular meetings to facilitate progress to recovery and discharge with relevant CWP team members, relatives and carers and other external agencies.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [e-mail] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Person specification

Qualifications

• Able to demonstrate a good command of English language, verbal and written.
• Knowledge of Office Administration/Custo mer service acquired through training or experience to NVQ level 3 or equivalent

Knowledge and Expertise

• Knowledge of Health and Social Care administration and processes.
• Knowledge of Microsoft office applications, internet and email
• Knowledge/familiarity with medical terminology

Experience

• Able to work well in a team.
• Experience of working in an Office Environment.
• Experience/knowledge of issues of working with confidential information
• Experience of working with healthcare professionals/previous experience in the NHS.
• Working in a busy and demanding environment.
• Demonstrate alignment with Trust Values (6 C’s: Commitment, Communication, Care, Courage, Compassion, Competency)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Louise Northall Job title Deputy Head of Clinical Services Email address [e-mail] Additional information

If you consider yourself Neurodivergent and need help to complete your application form, please contact [e-mail] or telephone [phone]

Giving you time to care, space to think and opportunity to grow

We are Cheshire and Wirral Partnership NHS Foundation Trust (CWP). We provide health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. We also provide specialist services for the North West as a whole.

Our services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who access our services, their carers and families. The Trust has over 14,500 members and employs more than 4,000 staff across 62 sites, serving a population of over one million people and highly specialist services for two million people.

We offer career opportunities to staff across a range of professions, including:

• Allied health professions - including occupational therapy, physiotherapy, podiatry, and speech and language therapy
• Medical - including psychiatry and general practice
• Pharmacy
• Clinical support roles
• Estates and facilities
• Support services roles - including HR, communications, ICT,finance and more

At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.

With vacancies across a range of professions, wherever you’re at in your career journey, you’ll find something to suit you. So why not join our team today?

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