Care Coordinator

Be Caring; Newcastle upon Tyne; On-site; GBP 28,000; Full time

Job summary

Ein etabliertes Unternehmen im sozialen Bereich sucht eine engagierte Person, die die Planung und Organisation von Unterstützungsdiensten übernimmt. In dieser Rolle werden Sie die Koordination von Unterstützungsteams leiten, um sicherzustellen, dass Klienten die bestmögliche Betreuung erhalten. Sie werden in einem dynamischen Umfeld arbeiten, das Wert auf Zusammenarbeit und kontinuierliche Verbesserung legt. Wenn Sie eine Leidenschaft für soziale Dienstleistungen haben und einen echten Unterschied im Leben der Menschen machen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Planung und Organisation von Unterstützungsdiensten.
• Fähigkeit, unter Druck zu arbeiten und proaktiv Probleme zu lösen.

Responsibilities

• Planung und Organisation von Unterstützung, um Kontinuität zu gewährleisten.
• Kommunikation mit Klienten, Familien und Kollegen zur Sicherstellung der Qualität.

Skills

Koordination

Zeitmanagement

Kommunikation

Zusammenarbeit

Education

Erfahrung in der Koordination

Job description

Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care. This is a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and make a real impact on the quality of care and support we deliver to the people we support and our local communities. We are looking for passionate, caring, and values-driven individuals to join our team at Be Caring.

Salary: £27,849 per annum + generous on-call payments

Working Hours: 37.5hr per week (9am - 5pm)

Contract: Full-time, permanent

Location: Newcastle Office (Regent Centre)

Experience: Previous coordination experience is desired

On Call: Undertaken on a rota basis, includes some weekends (additional pay)

Driver Essential

Job Description

You will plan and organise support, establishing effective rotas for well-trained care teams, minimising travel, and maximising continuity, enabling support colleagues to spend as much time as possible with the people they support. You will be a skilled communicator, sharing important information, ensuring people receive the support they need.

We are looking for an exceptional and credible candidate with demonstrable knowledge, experience, and skills in:

• Coordinating and scheduling support calls, runs, and rotas. Creating efficient runs, minimising travel to enable colleagues to spend more time with the people we support.
• Prioritising your workload, working under time pressures, keeping calm, and focusing on the task at hand, being proactive to prevent concerns and complaints.
• Compassionate communication with the people we support and their families, colleagues, GPs, District Nurses, Social Workers, and others.
• Collaboration with colleagues, using information and data to inform understanding, discussions, and decision-making, and being responsive to complaints from the people we support and their families.

Coordination of Support

• Create consistent runs and rotas, matching customers and colleagues to maintain high levels of continuity.
• Ensure support calls are covered in advance, to minimise the impact of unplanned colleague absences.
• Work with the Trainer to schedule training and shadowing for support colleagues, providing cover for their calls or negotiating additional time for training compliance.

Maintaining Accurate Records And Information

• Care calls, ensuring they are scheduled to meet the needs, wishes, and preferences of the people we support.
• Colleague records, their availability, absences, location, travel, and other important information to ensure you know who is available to work each day.
• Contact logs and other records of communication on the system.

Support Quality and Customer Satisfaction

• Communicate with the people we support, their families, and colleagues regarding new support services and changes to support services.
• Establish and maintain professional relationships with the people we support, their families, colleagues, and external partners/services.
• Communicate in a timely manner, responding to concerns and issues—intervening early, resolving issues before they escalate, keeping colleagues informed, and requesting support when needed.

Values

We employ values-driven people with the right skill set, supporting their development to perform well.

• Be Safe: Promote safety, be proactive and responsive, and embrace technology.
• Be Kind: Communicate with compassion, listen, and respond with curiosity and understanding.
• Be the Best You Can Be: Continue learning, think creatively, and share good practices.
• Be Happy: Communicate with kindness and be a smile-maker.
• Be Proud: Value contributions, carry out work with pride, and celebrate successes.
• Be Involved: Promote person-centred support, encouraging independence and achievement.

We are committed to the personal and professional development of all colleagues, offering career pathways, supported learning, and access to qualifications through apprenticeship programmes. If successful, you will be provided with the tools and resources needed to excel and be the best you can be.