Care Coordinator

Home Instead; Hereford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable home care agency in Hereford is looking for a dedicated 2nd Care Coordinator. In this role, you will ensure that clients receive the support and high-quality service they deserve. Your responsibilities will include overseeing care consultations, maintaining care records, and fostering relationships with clients and their families. If you are passionate about care delivery and possess strong organisational skills, we invite you to apply for this position.

Qualifications

• Passion for providing high-quality client care.
• Ability to build and maintain relationships with clients and care professionals.
• Strong organisational and communication skills.

Responsibilities

• Ensure clients receive appropriate support and high-quality service.
• Oversee care professional rotas and client reviews.
• Maintain accurate client and care professional records.

Job description

Due to the continued growth and expansion of the business, we are looking for a 2nd Care Coordinator at our Home Instead office in Rotherwas. Based in our Hereford office, you will be proud to represent us and be an ambassador for the excellent service we provide to our clients, and you will also want to be part of an organisation that strives to be excellent in all manners of its care delivery.

Job Purpose

To ensure that our clients and care professionals receive the appropriate support and a high-quality service.

The Role

• Support care consultations, service reviews and completing client support plans
• Conduct staff supervisions and client Quality Assurance reviews
• Oversea care professional rotas, ensuring continuity of care
• Create, update and audit client care plans and assist with digital care planning
• Maintain accurate client and care professional records on Home Instead's People Planner and Access Care Planning systems
• Conduct Client and care professional introductions
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
• Carry out Client reviews and action these accordingly
• Support care professional out in the community
• Maintain regular contact with clients and care professional
• Any other duties as directed by deputy care manager and or the operations manager
• Participate in on‑call duties as required
• Compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy in respect of employment and service delivery
• Car…