Care Coordinator

Home Instead; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Home Instead is seeking a Scheduler to efficiently match Care Professionals with clients, ensuring consistent schedules that align with client needs. The ideal candidate will possess strong organisational skills, a good grasp of IT systems, and excellent communication abilities. If you are passionate about providing quality care and have the drive to enhance client and caregiver experiences, we encourage you to apply.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Good IT skills and ability to learn new technologies.
• Resilient with excellent communication and interpersonal skills.

Responsibilities

• Match Care Professionals to clients and arrange schedules.
• Develop relationships with clients and Care Professionals.
• Ensure schedules match client needs with consistency.

Skills

Communication

Attention to detail

Team player

Organisational skills

Problem-solving

Tools

Microsoft Office

Google Suite

CRM software

Job description

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• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Qualifications

• Experience working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software; ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills and the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.