Care Coordinator - Harness North PCN

NHS; London; On-site; GBP 29,000; Full time

Job summary

An exciting opportunity with NHS as a Care Coordinator in North West London, focusing on delivering personalized care to vulnerable patients. This role involves collaboration with healthcare professionals to ensure optimal patient outcomes and efficient service delivery. Candidates should possess strong communication skills and a background in healthcare administration.

Qualifications

• Experience in complex administrative procedures.
• Knowledge of community health and social care systems.
• Familiarity with EMIS clinical software.

Responsibilities

• Coordinate care for patients across multiple services and health professionals.
• Liaise with patients, carers, and healthcare teams to ensure effective care delivery.
• Create and run searches using EMIS to extract and analyse relevant data.

Skills

Communication

Healthcare data analysis

Problem-solving

Organizational skills

Education

GCSE or A Level in English and Maths

Tools

EMIS

Excel

Digital collaboration tools

Job description

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Job Summary

THIS IS A RE-LISTED ROLE WITH A LONGER TENURE OF 19 MONTHS NOW. PREVIOUS APPLICANTS NEED NOT APPLY.

Job Summary

THIS IS A RE-LISTED ROLE WITH A LONGER TENURE OF 19 MONTHS NOW. PREVIOUS APPLICANTS NEED NOT APPLY.

INTERVIEWS WILL BE HELD DURING THE WEEK OF THE 14TH JULY 2025

This is an exciting opportunity to join a thriving Primary Care Network in North West London. As a Care Coordinator you will focus on providing personalised care based on local needs and health priorities. Working as part of a team to deliver well-coordinated care, especially to vulnerable patients or those with complex health issues.

This job requires collaboration with GP practices, the Local Authority and other organisations to ensure patients get the best care at the time. The post-holder will work closely with practices within the PCN, requiring strong communication and problem-solving skills, along with a deep understanding of healthcare data analysis and performance monitoring.

The role will focus on identifying trends, improving service efficiencies and reducing health inequalities by enabling targeted interventions for key patient groups.

By collaborating with primary care colleagues and wider healthcare stakeholders, the Care Coordinator will support the network in navigating an evolving healthcare landscape, ensuring informed decision-making and contributing to the continuous improvement of patient outcomes and service delivery.

Main duties of the job

Coordinate care for patients across multiple services and health professionals

Liaise with patients, carers and healthcare teams to ensure effective care delivery

Assist with patient assessments, care plans and follow-up activities

Support patients with accessing community resources and health services

Manage and track referrals and appointments to ensure timely care delivery

Create and run searches using EMIS to extract and analyse relevant data.

Develop and maintain templates, protocols and concepts in EMIS to streamline practice workflows.

Utilise clinical tools such as Abtrace, iPlato, and Accurx to enhance digital healthcare delivery across practices.

Undertake additional responsibilities aligned with the role as directed by the Programme Director.

About Us

Harness Care Ltd and Harness Primary Care Networks (North and South) provides general and extended medical services to a population of 150,000 patients residing across Brent.

Harness North PCN consists of 10 GP practices based over 8 sites, caring for a population of over 75,000 patients.

We work together with a range of local providers, including acute trusts, community services, social care, voluntary sector and patient participation groups, to offer more personalised, co-ordinated health and social care to our local population.

Details

Date posted

17 June 2025

Pay scheme

Other

Salary

£28,275 a year

Contract

Fixed term

Duration

19 months

Working pattern

Full-time

Reference number

U0011-25-0010

Job locations

Park Royal Medical Practice

Central Middlesex Hospital, Acton Lane

London

NW10 7NS

Job Description

Job responsibilities

The Care Coordinator within a Primary Care Network will focus on providing personalised care based on local needs and health priorities.

They work as part of a team to deliver well-coordinated care, especially to vulnerable patients or those with complex health issues. This job requires collaboration with GP practices, the Local Authority and other organisations to ensure patients get the best care at the time.

The post-holder will work closely with practices within the PCN, requiring strong communication and problem-solving skills, along with a deep understanding of healthcare data analysis and performance monitoring.

The role will focus on identifying trends, improving service efficiencies and reducing health inequalities by enabling targeted interventions for key patient groups.

By collaborating with primary care colleagues and wider healthcare stakeholders, the Care Coordinator will support the network in navigating an evolving healthcare landscape, ensuring informed decision-making and contributing to the continuous improvement of patient outcomes and service delivery.

Job Description

Job responsibilities

The Care Coordinator within a Primary Care Network will focus on providing personalised care based on local needs and health priorities.

They work as part of a team to deliver well-coordinated care, especially to vulnerable patients or those with complex health issues. This job requires collaboration with GP practices, the Local Authority and other organisations to ensure patients get the best care at the time.

The post-holder will work closely with practices within the PCN, requiring strong communication and problem-solving skills, along with a deep understanding of healthcare data analysis and performance monitoring.

The role will focus on identifying trends, improving service efficiencies and reducing health inequalities by enabling targeted interventions for key patient groups.

By collaborating with primary care colleagues and wider healthcare stakeholders, the Care Coordinator will support the network in navigating an evolving healthcare landscape, ensuring informed decision-making and contributing to the continuous improvement of patient outcomes and service delivery.

Person Specification

Experience

Essential

• Experience in complex administrative procedures
• Competent in the use of Office applications
• Experience of working in a healthcare setting
• Experience in coordination or project roles
• Knowledge of community health and social care systems
• Familiarity with EMIS clinical software
  
  

Values & Behaviours

Essential

• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to unexpected demands
• Ability to concentrate and focus, managing interruptions and
• unpredictable requests and pressing service issues
• Demonstrate visible leadership
  
  

Qualifications

Essential

• Educated to GCSE or A Level standard in English and Maths
  
  

Desirable

• Enrolled in or previously completed the Personalised Care Institute
• training
  
  

Skills

Essential

• Able to build network links with external organisations as an
• ambassador for the Primary Care Network
• Ability to communicate effectively and professionally with colleagues
• from a wide variety of healthcare professions and diverse groups
• Editing/running searches and reports in EMIS
• Analysing data in excel
• Data visualisation in excel
• Knowledge of digital collaboration tools (e.g., Teams, SharePoint)
  
  

Person Specification

Essential

• Able to build network links with external organisations as an
• ambassador for the Primary Care Network
• Ability to communicate effectively and professionally with colleagues
• from a wide variety of healthcare professions and diverse groups
• Editing/running searches and reports in EMIS
• Analysing data in excel
• Data visualisation in excel
• Knowledge of digital collaboration tools (e.g., Teams, SharePoint)
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harness Care Ltd

Address

Park Royal Medical Practice

Central Middlesex Hospital, Acton Lane

London

NW10 7NS

Employer's website

https://www.harnesspcn.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harness Care Ltd

Address

Park Royal Medical Practice

Central Middlesex Hospital, Acton Lane

London

NW10 7NS

Employer's website

https://www.harnesspcn.nhs.uk/ (Opens in a new tab)

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals

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