Care Coordinator

Thendon Resourcing Limited; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local charity in London is seeking a Care Coordinator to manage rosters and oversee care staff. This role requires prior experience in Domiciliary Care and strong organisational skills. The position offers a salary ranging from £25,000 to £30,000 per annum. Interested candidates should send their CV to Laura for consideration.

Qualifications

• Experience in Domiciliary Care or Extra Care service required.
• Ability to manage rotas and staff effectively.
• Strong communication and organisational skills.

Responsibilities

• Produce weekly care staff rota using roster system.
• Review and allocate referrals to Field Care Supervisors.
• Monitor Care and Support Workers' performance.
• Resolve customer issues promptly.
• Participate in the on-call rota.

Skills

Prior experience as a Care Coordinator

Problem-solving skills

Excellent customer service skills

Positive attitude

Tools

OneTouch

Job description

Overview

Are you a Care Coordinator looking to work for a company that genuinely puts people first? This opportunity is with a local charity focused on delivering exceptional domiciliary care, driven by values rather than shareholders.

As a Care Coordinator, you'll play a crucial role in our client's business, overseeing and managing the coordination of rosters for a domiciliary care service and line managing care and support workers, ensuring that they are providing a high quality service to service users. Your exceptional organisational skills, communication abilities, and passion for providing high-quality care will shine in this challenging yet rewarding position.

On offer is a salary of £25,000 - £30,000 per annum (inclusive of on-call).

Responsibilities

• Produce the care staff rota on a weekly basis using the roster system. Maintain runs of work that are geographically planned, use resources efficiently and continuously review.
• Reviewing and accepting referrals and allocating to Field Care Supervisors for risk assessment.
• Monitor performance of Care and Support Workers through organising spot checks, supervision and appraisals, keeping accurate records.
• Resolve any customer issues or complaints promptly and professionally.
• Participate in the branch on-call rota.

What we're looking for

• It\'s essential that you have prior experience as a Care Coordinator / Care Scheduler within a Domiciliary Care or Extra Care service.
• It would be great if you have experience of using OneTouch.
• A positive attitude, ability to problem-solve and a desire to uphold high quality care delivery.
• Excellent customer services skills and telephone manner.

How to apply

Interested? To be considered for the Care Coordinator role please click apply to send your CV to Laura at Thendon Resourcing. We\'ll be in contact within 1-2 business days to discuss your application.