Care Coordinator

NHS; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a primary care network in Bury St Edmunds as a care coordinator, supporting vulnerable groups and collaborating with GPs. This full-time role involves developing care plans, managing patient interactions, and ensuring optimal care delivery across health services.

Benefits

NHS pension scheme with 20% employer contribution

Contractual Sick Pay

Qualifications

• Experience supporting vulnerable groups in healthcare.
• Strong listening and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Work with patients to develop personalized care plans.
• Collaborate with GPs to manage patient caseloads.
• Maintain records of referrals and interventions.

Skills

Communication

Organizational Skills

Teamwork

Empathy

Job description

Bury St Edmunds PCN has an opportunity for a care coordinator to join our primary care network (PCN), supporting five GP practices across the Bury area. The role is full-time, 37.5 hours per week, mainly Monday and Friday, between 08:30 and 18:00, with some weekend hours as needed.

The role involves working closely with practices, the multidisciplinary team (MDT), and the wider PCN to ensure patients receive optimal care, supporting the PCN Direct Enhanced Service Contract (DES).

Our care coordinators proactively identify and support vulnerable groups, including the frail/elderly and those with long-term conditions, coordinating care across health and social services.

If you have experience in care planning, strong communication skills, and excellent organizational abilities, we would love to hear from you.

Main duties of the job

1. Work with patients, families, and carers to enhance understanding of health conditions and develop personalized care plans.
2. Assist patients with queries, appointments, and provide quality information to support decision-making.
3. Collaborate with GPs and primary care staff to manage a caseload, including patients with long-term conditions.
4. Support multidisciplinary team coordination within the PCN.
5. Promote shared decision-making and prepare staff and patients for these conversations.
6. Develop communication channels among GPs, patients, families, carers, and other agencies.
7. Maintain records of referrals and interventions for monitoring and evaluation.
8. Help keep care records current by updating patient information.
9. Contribute to risk assessments, service monitoring, and evaluation.
10. Work with commissioners and local agencies to develop the role further.

About us

Bury St Edmunds Primary Care Network includes five surgeries serving approximately 67,000 patients from the town and surrounding villages.

Our vision is to deliver high-quality, equitable, and respectful care through collaboration with health, social care, voluntary, and community sectors, focusing on personalized services.

Our growing PCN includes roles such as care coordinators, social prescribers, clinical pharmacists, paramedics, health and wellbeing coaches, and pharmacist technicians, all supporting GPs and clinical teams.

We offer:

• NHS pension scheme with 20% employer contribution
• Contractual Sick Pay

Job responsibilities

For more details, please see the attached job specification.

Person Specification

Experience

• Experience supporting vulnerable groups in healthcare, voluntary, or community sectors.
• Strong listening and communication skills.
• Knowledge of local resources and services.
• Motivated by helping others with empathy.
• Ability to provide person-centered, non-judgmental support.
• Excellent organizational skills and attention to detail.
• Teamwork skills.
• Respect for patient confidentiality.
• Experience in administrative roles.
• Flexible and cooperative attitude.
• Effective time management.
• Discretion, initiative, and sensitivity in handling information.

Disclosure and Barring Service Check

This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.