Care Coordinator

Cera Care; Boston; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading care provider as a Complex Care Coordinator where you will manage high-acuity care visits and advocate for clients. Your expertise in organizing, problem-solving, and crisis management will ensure optimal care coordination. Experience in the health and social care sector is essential to transforming client support through innovative approaches.

Benefits

Employee Assistance Programme

Company pension scheme

Paid DBS

Free uniform

25 days holiday entitlement plus bank holidays

Service and recognition rewards

Qualifications

• Experience in a senior role within the Health and Social Care Sector.
• Understanding social care regulations and chronic disease management.

Responsibilities

• Developing and monitoring care visits for high-acuity needs.
• Acting as a liaison between clients, families, and healthcare providers.
• Facilitating communication among diverse care teams.

Skills

Organisational skills

Communication skills

Problem-solving skills

Crisis management skills

Education

NVQ in Health and Social Care

Job description

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Complex Care Coordinator

The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with high-acuity needs. This role involves working collaboratively with healthcare and social care providers, clients, and families to ensure the delivery of high-quality, person-centred care. The Coordinator ensures seamless communication among teams and optimizes resource utilization to ensure all care packages are covered.

Key Responsibilities:

1. Complex Care Planning: Develop, implement, and monitor care visits for clients with high-acuity needs.
2. Client Advocacy: Act as a liaison between clients, families, healthcare providers, and social care teams to ensure comprehensive support.
3. Interdisciplinary Collaboration: Facilitate communication among medical professionals, therapists, social workers, and community organizations to provide holistic care.
4. Crisis Intervention & Risk Management: Identify and mitigate risks, providing crisis intervention when necessary.
5. Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings, including hospital discharge, residential care, and home-based support.
6. Resource Management: Identify and coordinate community resources, financial assistance, and social support programs to meet clients' long-term care needs.
7. Documentation & Compliance: Maintain accurate, detailed, and up-to-date client records in compliance with social care regulations and policies.
8. Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.

Experience/Skills:

• Experience in a senior role within the Health and Social Care Sector.
• Awareness of coordinating and managing care packages.
• Strong organisational, communication, problem-solving, and crisis management skills.
• An understanding of social care regulations, healthcare systems, chronic disease management, and best practices in client-centred complex care.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills, preferably in Google.
• Must be a driver with access to a vehicle to support with care if necessary.
• NVQ and in-house training and development for your role and future career with us.
• We Care: our new employee benefits platform offering shopping discounts and cashback from over 800 retailers.
• Employee Assistance Programme.
• Mobile phone and other required tech.
• Company pension scheme.
• 25 days holiday entitlement plus bank holidays.
• Paid DBS.
• Free uniform.
• Service and recognition rewards.

About Cera

Cera's vision is to empower people to live their best lives in their own homes through technology, professional care, and support. By joining Cera, you contribute to making this vision a reality. Our work promotes dignity, respect, independence, and choice for our service users, enabling you to make a real difference.

We are transforming how care is delivered by empowering our professional carers with insights and improved decision-making. Our technology enables carers to focus on what they do best: caring.