Care Coordination Triage Nurse

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established NHS trust is seeking a Care Coordination Triage Nurse to join a dynamic team dedicated to providing essential community care. This role involves triaging patients over the phone and via video consultations, ensuring they receive timely and appropriate support. The successful candidate will have the opportunity to work flexibly and contribute to a team recognized for its commitment to patient care and innovation. With a focus on professional development and a supportive work environment, this position is perfect for those looking to make a real impact in community health services. If you're passionate about patient care and thrive in a collaborative setting, this role is for you.

Benefits

Flexible working arrangements

Professional development opportunities

Supportive work environment

Qualifications

• Experience in community nursing with triage responsibilities.
• Essential IT skills including use of databases and web applications.

Responsibilities

• Triage information to refer patients to appropriate services.
• Provide managerial leadership and support staff development.

Skills

Community Nursing

Triage Skills

IT Skills

Rapid Response/Emergency Care Triage

Education

NMC PIN

Health Assessment Module

Tools

Word

PAS

e-rostering

Job description

Main area Community Care Coordination (Single Point of Access) Grade Band 6 Contract Permanent: To cover a 24 hour service - combination of day and night shifts Hours

• Full time
• Part time

37.5 hours per week (combination of day and night shifts) Job ref 225-Div3-6856977

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site Technology Centre, University of Wolverhampton Science Park Town Wolverhampton Salary £37,338 - £44,962 per annum pro rata Salary period Yearly Closing 16/02/2025 23:59

Care Coordination Triage Nurse

Band 6

Job overview

Are you looking to work in a dynamic, flexible and forward-thinking team – ready to adapt and accommodate every eventuality to meet patients needs safely in the community? If so, Care Coordination is the team for you.

We have multiple workstreams which ensure variety in our work and opportunity for professional development – our drive and determination to meet the needs of our patients meant that we were HSJ award finalists in September 2022.

Main duties of the job

Working remotely, our team triage information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary our Care Coordination work streams include:

1. Triage over the telephone or via video consultation to support people with an acute need to avoid admission. We work closely with our Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents.
2. Triage over the telephone or via video consultation for patients with long term conditions requiring ongoing health and/or therapy support while residing in their own homes.
3. Offer a see and treat face to face triage service for patients who have an unmet need and would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.

In addition to the above, as a Junior Sister/Charge Nurse within the Care Coordination you will be required to provide managerial leadership support to the team, support staff in their development and lead with service innovation. Experience and confidence in utilising computers and web-based applications is essential.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Person specification

Driving Licence

• Driving Licence/Car

Qualifications

• NMC PIN
• Appropriate post registration course for care setting such as, Health Assessment Module

Experience/Skills

• Use of databases, standard keyboard skills and knowledge of a number of IT packages such as Word, PAS, e-rostering etc
• Evidence of working within Community Nursing
• Rapid Response/Emergency Care Triage

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work-life balance. We want the Black Country and West Birmingham region to be the best place to work and will consider all requests to work flexibly.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process.

Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Elizabeth Hawkins Job title Senior Sister Email address [e-mail] Telephone number 07824 343425 Additional information

Alternatively, please contact Senior Sister Rebecca Steel on 07824 483259 or via email on [e-mail].