Care Coordination Specialist

HCRG Care Group; Preston; Presencial; GBP 22 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Group pension

Discounts via My Reward Hub

Wellbeing support

Learning & development

Resumo da oferta

HCRG Care Group is seeking a Care Coordinator (Administrator) to join the Lancashire Health Visiting and School Nursing Service in Preston, with travel to Burnley. You will be the first point of contact, delivering a friendly, efficient customer experience and supporting clinical teams with bookings and referrals.

Based in a busy hub, you will coordinate schedules, signpost services promptly, and work with partners across the service to ensure timely care.

Qualificações

• Excellent communication and customer service skills.
• Calm and supportive under high-volume calls or complex queries.
• Highly organised with strong attention to detail.
• Willing to travel across Lancashire; UK Driving Licence essential.
• Experience in healthcare or coordination roles is desirable.

Responsabilidades

• Provide a friendly, efficient and professional response to all incoming calls and emails into the Care Coordination Hub.
• Filter, prioritise and direct queries to the correct teams.
• Support clinical teams by booking and scheduling routine clinic appointments.
• Ensure referrals and enquiries are signposted promptly to appropriate services.
• Work collaboratively with colleagues across the service for smooth coordination of care.

Conhecimentos

Communication skills

Customer service

IT systems

Driving licence

Organised

Teamwork

Descrição da oferta de emprego

HCRG Care Group is seeking a Care Coordinator (Administrator) to join the Lancashire Health Visiting and School Nursing Service in Preston, with travel to Burnley. You will be the first point of contact, delivering a friendly, efficient customer experience and supporting clinical teams with bookings and referrals.

Based in a busy hub, you will coordinate schedules, signpost services promptly, and work with partners across the service to ensure timely care.