Care Co-ordinator

South West London and St. George's Mental Health NHS Trust; Teddington; On-site; GBP 32,000 - 42,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust invites applications for a Band 6 Care Coordinator in the Richmond Integrated Recovery Hub. The post focuses on Clozapine and depot administration in the community, delivering high-quality care to adults aged 18-75 with varied mental health conditions.

The role offers development within a multidisciplinary team, with supervision from the Team Manager and Clinical Manager for Adult Community Services in Richmond.

Qualifications

• Demonstrated experience of working with people who experience serious ongoing mental health problems.
• Experience of working in a multidisciplinary team.
• Experience of assessing and managing crisis with those with a severe mental illness.
• Phlebotomy training.
• Previous experience of working with service users on Clozapine.
• RMN (current NMC registration).
• Evidence of continuing Professional Development.
• Excellent written and verbal communication skills.
• Ability to assess clinical situations quickly and use initiative.
• Good time management skills and ability to prioritise.
• Good IT skills.

Responsibilities

• Take blood samples from patients ensuring consent is obtained before undertaking the procedure.
• Ensure samples analysed and sent to laboratory within specified time scales.
• Manage blood results and take actions when results are outside normal parameters.
• Elevate concerns around patients' physical health to GP, MDT, and onsite pharmacist.
• Elevate any concerns regarding IT failure and the running of the clinic.
• Manage clozapine applications and report IT or management issues when systems fail.
• Ensure venipuncture is undertaken safely and in line with Infection Control Procedures.
• Assess the general wellbeing of patients attending the clinic and discuss concerns with relevant practitioners including pharmacy.
• Provide physical and mental health monitoring and interventions in line with NICE guidelines (ECGs).
• Maintain communication with pharmacy to ensure awareness of non-attendance.

Skills

RN experience

Multidisciplinary teamwork

Crisis management

Education

RMN (NMC registration)

CPD evidence

Tools

Phlebotomy training

Job description

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is 'making life better together'.

When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

A great opportunity exists with a vacancy arising for the role of Care Coordinator in The Richmond Integrated Recovery Hub the We are open to applications from Community Psychiatric Nurses - tailored to clozapine and Depot administration. The service offers support to adults aged 18-75 with a range of mental health conditions.

The successful applicant will have scope to develop as a Clinician, in a multi-disciplinary team. Care Coordinators reports the Team Manager who reports to the Clinical Manager for Adult Community Services in the Borough of Richmond.

Main duties of the job

This Band 6 posts offers an opportunity for a passionate nurse who is versatile to support patients who are receiving clozapine and intramuscular (depot) medication in the community. If successful you will have overall responsibility in providing this essential clinic to patients within the London Borough of Merton.

This post makes a difference to our patients and provides the stability and continuity of care required. You will need to have experience of providing physical health expertise of monitoring side effects and demonstrating parity of esteem.

It also provides the opportunity for the development of students and colleagues in the administration and management of Clozapine and antipsychotics.

Adhering to all relevant Trust policies and procedures and the Nursing and Midwifery Council Code of Professional Conduct in the delivery of this service.

Working for our organisation

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK

Detailed job description and main responsibilities

The post holder will:

• To take blood samples from patients ensuring consent is obtained before undertaking the procedure.
• Ensure that blood samples are analysed using the PocHi and where required sent to the laboratory within specified time scales.
• Managing blood results and take actions needed when results are outside normal parameters, following policy and national guidance.
• To elevate concerns around service users' physical health to the GP, MDT, and onsite pharmacist.
• To elevate any concerns regarding IT failure and or the running of the clinic.
• Managing clozapine applications like ZTAS and reporting issues to IT or managers when systems fail.
• Ensure venipuncture is undertaken safely and in line with Infection Control Procedures.
• Assess the general wellbeing of patients attending the clinic and discuss any concerns with relevant practitioners including pharmacy.
• Provide physical and mental health monitoring and interventions in line with NICE guidelines such as ECG's.
• Maintain regular contact with the pharmacy dept ensuring they are aware of patients who have not attended clinic.
• Ensure that the clinic is fully stocked with the necessary forms, consumables, sundries and equipment.
• Take responsibility for checking the cleaning, of all equipment and medications used in the clinic.
• Ensure all equipment is safe and in working order.
• Ensure that service users and carers are treated with dignity and respect.
• To provide teaching and training to student nurses allocated to the Community Team.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Person specification

Experience

Essential criteria

• Demonstrated experience of working with people who experience serious ongoing mental health problems
• Experience of working in a multidisciplinary team
• Experience of assessing and managing crisis with those with a severe mental illness.

Desirable criteria

• Phlebotomy training
• Previous experience of working with service users on Clozapine

Education and Qualification

Essential criteria

• RMN (current NMC registration)
• Evidence of continuing Professional Development

Desirable criteria

• Phlebotomy training
• Previous experience of working with service users on Clozapine

Knowledge & Skills

Essential criteria

• Excellent written and verbal communication skills
• Ability to assess clinical situations quickly and use initiative
• Good time management skills and ability to prioritise
• Good IT skills

Desirable criteria

• Research and audit skills

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network
• Christian Staff Network
• DiverseAbility
• Deaf Staff Network
• Mental Health Staff Forum
• Women's Staff Network
• LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
• That we are a smoke-free Trust
• South West London and St George's Mental Health NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. The contact details published on our official website are the Trust's authorised contact channels and should be used for all recruitment communications, job applications, and verification of employment offers.