Care Co_ordinator

NHS; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare practice is seeking a dedicated member for the reception and administration team. The role involves providing essential support to both patients and healthcare professionals, ensuring efficient communication and outstanding service. Ideal candidates will have a strong background in customer service and relevant qualifications in English and Maths. This role is instrumental in maintaining high standards in patient care.

Benefits

Continuous training and development

Supportive working environment

Qualifications

• GCSE grade A to C in English and Maths required.
• Experience within Primary Care is desirable.

Responsibilities

• Support effective communication between patients and healthcare professionals.
• Manage appointments and direct patients appropriately.
• Perform various administrative duties for practice operations.

Skills

Communication

Customer Service

Teamwork

Education

GCSE grade A to C in English and Maths

Job description

Providegeneral assistance to and work as part of the entire practice team

Projecta positive and welcoming image to patients and other visitors, either in personor on the telephone

Receive,assist and direct patients to the appropriate service or healthcareprofessional in a courteous and practical way

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of clerical and secretarial support members ofthe practice team

Main duties of the job

Support effective communication between patients, members of the wider primary health care team, secondary care, community health teams and all other associated health and social care agencies involved in patient care

Contribute to the amount of reception and admin cover so that it is sufficient that all daily, weekly and regular tasks are and remain up-to-date and patients needs are met

Participate actively in the development and continuous improvement of the practice and the quality of the services to patients and all members of the local health community

About us

Our practice provides a high quality, comprehensive and patient-centred service to all patients, regardless of their age, sex, or background.

Practice objectives

Job summary

Overall purposeof the role

Providegeneral assistance to and work as part of the entire practice team

Projecta positive and welcoming image to patients and other visitors, either in personor on the telephone

Receive,assist and direct patients to the appropriate service or healthcareprofessional in a courteous and practical way

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of clerical and secretarial support members ofthe practice team

Main duties of the job

Support effective communication between patients, members of the wider primary health care team, secondary care, community health teams and all other associated health and social care agencies involved in patient care

Contribute to the amount of reception and admin cover so that it is sufficient that all daily, weekly and regular tasks are and remain up-to-date and patients needs are met

Participate actively in the development and continuous improvement of the practice and the quality of the services to patients and all members of the local health community

About us

Our practice provides a high quality, comprehensive and patient-centred service to all patients, regardless of their age, sex, or background.

Practice objectives

• To provide the best advice for the health of our patients in all activities.
• To ensure the maximum benefit for our patients, whilst being aware of the limit of our resources.
• To treat all equitably, ensuring that all patients are treated with dignity, respect and compassion.
• To support and encourage our staff in order to achieve the above.

We are committed to training our staff, medical students and doctors. We work with other organisations to improve the local NHS and to influence local decision-making.

We work with other organisations and service commissioners to improve the local NHS and to influence local decision making.

Job description

Job responsibilities

Duties and responsibilities

The duties andresponsibilities to be undertaken by members of the practice reception andadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under appropriate line management, dependent on current and evolvingpractice workload, staffing levels and necessary internal and external changes:

Maintaininga thorough and up-to-date knowledge of all practice procedures at all times

Maintaininga thorough up-to-date knowledge of local support services and self-referralopportunities to aid patient access to services and support

Toensure practice colleagues are aware of the above and to provide advice andsupport in accessing services where needed

Openingup/closing and locking-up of practice premises and maintaining security inaccordance with practice protocols and equipment

Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are suitably advised and/or directed to themost appropriate healthcare professional to meet their need as assessed throughaccurate two way communication

Processingand distribution of incoming and outgoing mail including trips to the PostOffice

Takingmessages and passing on information in an accurate and timely manner withregard to urgency, confidentiality and providing answers/replies whereverappropriate for internal and external two way communication

Organising,filing and retrieving hard copy medical records and other hard and electronicinformation as required

Scanningof patient and non-patient related information

Computerdata entry/data allocation and collation; processing and recording informationin accordance with practice procedures

Patientcall and recall for the management of long term conditions and for theprevention of disease

Workingas part of the Admin team to deliver enhanced services and all other healthquality programs as required year on year

Initiatingcontact with and responding to requests from members of the practice team,patients, the wider primary healthcare team and associated health and socialcare agencies and providers

Receivingand processing practice referrals to outside services using approved pathwaysand referral processes, including urgent and 2 Week Rule referrals, Adhering tothe information governance requirements of the NHS at all times and acceptedmethods of referral

Providingadministrative/clerical assistance as required to include, use of email, theinternet, word/data processing, filing, faxing, photocopying and scanning

Maintaininga clean, tidy and professional working environment

Keepingall areas of the practice tidy and clear of any unnecessary or out-of-dateitems in particular in the reception area, the porch and entrances to thepractice, together with noticeboards and leaflet dispensers

Anyother tasks, duties and responsibilities not covered in this job descriptionthat are practically and reasonably expected as part of the role in thepractice environment at the time

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Experience within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morden Hall Medical Centre

Address

256 Morden Road

Morden

Merton

London

SW19 3DA

Employer's website

https://www.mordenhallmedicalcentre.co.uk/ (Opens in a new tab)