Care Co-ordinator

Limitless Travel; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Limitless Travel is seeking a Care Coordinator who will be pivotal in managing customer care calls for travel assistance. The ideal candidate will have a background in care and the ability to handle diverse customer needs effectively, contributing to the safe and healthy travel experiences for individuals with disabilities. This entry-level full-time position offers career growth and unique opportunities in a fast-paced environment.

Qualifications

• Care experience is essential.
• Strong communication skills in spoken and written English.
• Experience in using a CRM.

Responsibilities

• Managing day-to-day calls and emails for care coordination.
• Completing care plans based on customer needs.
• Advising on required medical equipment for trips.

Skills

Communication

Problem solving

Active listening

Adaptability

Education

Qualifications in Health and Social Care

Tools

CRM

Hubspot

Job description

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Limitless Travel is a fast growing, mission driven company, transforming the Travel sector and changing the lives of people with disabilities. We are seeking a Care Coordinator to join us on our mission of helping people with disabilities travel the world.

***** To apply, please follow this link, complete the questions required and upload your CV - https://limitlesstravel.org/careers-care-coordinator ******

About the Role

Limitless Travel prides itself on being the UK’s leading provider of disabled travel. As we enter our most ambitious year to date, the need for these holidays increases and as a result, our commitment to ensure all customers remain safe and healthy on our holidays is paramount. Our Care Department handles customers' needs after booking their trip and before the departure date. They forge relationships with those that have booked trips and undergo thorough interviews to gauge the customers care requirements while on holiday, and put plans in place to ensure a safe and healthy holiday happens.

The company has seen sustained growth in excess of 100% YOY for multiple consecutive years, and recently appointed to board chairman the former MD of Thomas Cook, & Chairman of ABTA, to oversee the next phase of growth.

This role is perfect for an ambitious person with Care experience, looking to accelerate their career who is:

• Diligent with a high attention to detail
• Highly computer literate
• Customer focused with Care experience

As a completely unique business in the market this truly is an opportunity of a lifetime to grow your career and leave a lasting legacy behind.

Day-to-day

• Reporting directly to our Senior Care Co-Ordinator and Care Manager, you will be pivotal in completing Care Calls for guests who have booked forthcoming holidays with Limitless Travel.
• Your primary responsibility will be managing day-to-day calls and emails to ensure all customers have a completed Care Call in preparation for their trip.
• The Care Department is pivotal in upholding the great reputation of Limitless Travel so requires someone who is effective in dealing with customers, is solutions focussed, and is able to work under pressure.
• As each customer has different care needs, you will have the ability to discuss a varying degree of medical conditions to advise our customers of the appropriate equipment needed and the care package required.
• You will complete comprehensive care plans that focus on guests' needs and provide guidance to our on-tour team on how to manage care needs whilst on holiday.
• Hybrid working - 3 days in Birmingham office, 2 days WFH
• Generous package including the opportunity to grow within the role and company

Skill & experience requirements

• A background in Care is essential, with qualifications in Health and Social Care
• Positive phone manner
• Strong communication skills in spoken and written English
• Problem solving and solutions focussed
• Active listener
• Adaptable
• Knowledge of a CRM and how to manage customer records
• Experience in using Hubspot is useful but not essential

About You

• Out of the box thinker & problem solver
• An inquisitive mindset and continuous learner
• Excited to work in a fast paced, dynamic environment
• Able to work effectively independently and as part of a small team.
• Bias to action, outcomes focused, and a team player.

***** To apply, please follow this link, complete the questions required and upload your CV - https://limitlesstravel.org/careers-care-coordinator ******

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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