Care Co-Ordinator

NHS; Bacup; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare practice in Bacup is looking for a dedicated Receptionist to join their busy team. The successful candidate will provide excellent patient service, manage reception duties, and support clinical staff operations. This role is pivotal in ensuring patient access to healthcare services efficiently and courteously.

Qualifications

• Experience in a healthcare or reception role is preferred.

Responsibilities

• Provide effective reception services to patients and visitors.
• Manage workload in general practice and respond to patient needs.
• Handle incoming and outgoing calls accurately.

Skills

Communication

Customer Service

Job description

Job Description

The post holder will receive, assist, and direct patients in accessing healthcare services or professionals courteously, efficiently, and effectively, maintaining patient confidentiality. They will facilitate communication between patients, the primary healthcare team, secondary care, and other healthcare agencies.

The role involves managing workload in general practice, responding to patient and practice needs, and ensuring patient choice and access to services. Additionally, the post holder will undertake administrative duties to support the smooth operation of the practice, including clerical support to clinical staff and team members.

Main Duties

1. Provide effective and efficient reception services to patients and visitors.
2. Explain practice arrangements to new patients and those seeking temporary cover; complete registration procedures accurately.
3. Provide cover for all reception positions as needed.
4. Inform patients of charges for private services, accept payments, and issue receipts.
5. Respond politely and efficiently to information requests.
6. Initiate and respond to requests from patients, team members, and healthcare agencies.
7. Cover reception team during sickness and leave.
8. Handle incoming and outgoing calls, divert calls, and take messages accurately.
9. Process prescription requests, ensuring they are ready within 48 hours, and inform patients of policies.
10. Maintain the computer clinical system securely and accurately.

About Us

Irwell Medical Practice is a high-achieving practice rated 'outstanding' by CQC in 2017. It is a large GP training practice based in Bacup, Lancashire, with a diverse team and a growing patient population of 15,000. We seek a dedicated, reliable, and motivated individual to join our busy reception team to ensure excellent patient service.