Care and Training Practitioner

Helping Hands Homecare, Inc.; Horley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card

Employee Assistance Programme

Job summary

Helping Hands is seeking a Care and Training Practitioner in Horley to coach new carers from interview to onboarding, ensuring compassionate, person-centred care and strong customer relationships.

You’ll train and mentor staff, assist with compliance and documentation, carry out spot checks, review care plans on visits, and support on-call duties as part of the branch team, with clear opportunities for growth within our nationwide care provider.

Qualifications

• Experience as a Care Assistant and a desire to progress.
• Full, clean UK driving licence and access to a roadworthy vehicle.
• Strong communication skills and supportive approach to working with others.
• Keen eye for detail and ability to maintain compliance and quality standards.
• People-first mindset – calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across the care team.
• Visit customers to review care plans and ensure they remain accurate and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Communication skills

Leadership potential

Attention to detail

Driving licence

Job description

Care and Training Practitioner

Department: East 6

Employment Type: Permanent - Full Time

Location: Horley

Reporting To: Hayley Denman

Compensation: £28,000 - £30,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.

As a Care and Training Practitioner with Helping Hands, you’ll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You’ll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It’s a role full of purpose, variety and real impact.

What you’ll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on‑call duties in line with the branch rota.

What you’ll bring

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people‑first mindset – calm, kind and ready to lead by example.

Why Helping Hands?

• 25 days’ annual leave plus bank holidays.
• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award‑winning care provider.