Care and Support Worker Level 2

Ceredigion County Council; Lampeter; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hafan Deg Residential Home in Lampeter is seeking a Relief Care and Support Worker to join our team. You will carry out care tasks and support plans, working 1-1 or with families and groups to promote residents’ wellbeing and independence.

You will administer prescribed medication, follow safety procedures, and maintain accurate records. You will collaborate with colleagues and other services to support individual care plans and respond to emergencies as needed.

Job description

Care and Support Worker Level 2 - Hafan Deg Residential Home Closing date: 01/10/2026

Permanent

*All salary values are pro-rata.

Lampeter

About the role

We are looking to recruit a Relief Care and Support worker to join our Team.

Care and support duties

• To carry out duties as identified in care and support plans, this will include working with service users who have complex or high needs.
• To carry out specific programs of direct & virtual work with individuals on a 1-1 or family or group basis working alongside other professionals and agencies to support individual care and support plans.
• Ensure safe working systems are adhered to on a day-to-day basis which will enable the service to meet requirements under RIDDOR, COSHH, manual handling, first aid and medication.
• To respond to any emergency situations by taking the appropriate action e.g., contacting a doctor, ambulance service, fire service, police service etc.
• To take responsibility for the safe handling of property and equipment belonging to the service user.
• Administer prescribed medication including controlled drugs to service users.
• To maintain good communication and develop effective working relationships with service user.
• To identify and manage short- and medium-term risk to ensure that service users are safe and to recognize risks that must be escalated to the appropriate professional.
• To be responsible for delivering preventions and interventions, including complex cases, that will support individuals with their mental, social, and physical wellbeing and seeking to improve their long-term outcomes.
• To work in partnership with individuals, their families, and other agencies in a consistent and proactive way, using a sign of safety strengths-based approach including when relationships are difficult.
• Undertake personal care as directed by the care and support plan and including the correct manual handling techniques.
• Use Positive Behaviour Management or Team Teach techniques as directed by the care and support plan.
• To provide a witness statement for legal proceedings where necessary.
• To maintain up to date recording systems as required to document your work.
• To work a rolling rota of days or nights. Night staff will expect to workdays on occasions for cover, training or supervision. Day staff will be asked to cover night shifts on occasions for cover or training.
• To undertake any other duties commensurate with the level and expectation of the post, including when required working in another Team and/ or location.

Quality Assurance

• To report all complaints and compliments to the Management Team.
• Advocate for and with service users, families, and others.
• To facilitate and take part in regular service user meetings.
• Maintain appropriate records in accordance with Council or Service requirements and the provision of data where relevant.

General Responsibilities

• To actively promote the Welsh language and service user language preferences as required by the Welsh language standards and 'More than Words' framework.
• To promote equality of opportunity in the delivery of services.
• To work as a team and recognise your role and responsibilities within it.
• To Maintain confidentiality of information regarding service users, visitors, and staff.
• To ensure that all required H&S and supervision records are completed in accordance with relevant policies and systems.
• To promote and respect service user's rights to privacy, dignity, and choice.
• To accompany the service users in maintaining community connections.
• Develop effective partnership working with internal and external colleagues and other agencies.
• Adhere to relevant statutory legislation and guidance, internal policies, and procedures in relation to professional and administrative matters.
• To have knowledge and awareness of the relevant National and Local Strategies including the Through Age and Wellbeing Integrated Strategy.
• To attend team meetings, supervision sessions and training courses when appropriate and as directed by the Line Manager, for personal and professional development.

Should you require any further information about this role please contact: Matthew Parry via email:

Note: We reserve the right to amend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly a