Cards and Payment Fraud Specialist (Private Banking)

Montpellier Resourcing; Greater London; Hybrid; GBP 50,000; Full time

Job summary

A prestigious private bank is seeking a Fraud and Scams Specialist to protect clients from financial harm. This role involves analyzing fraud patterns, managing alerts, and enhancing customer experience. The bank offers a competitive salary, hybrid working, and excellent benefits.

Benefits

Industry-leading pension scheme

High bonus potential

Full private healthcare

Hybrid working for flexibility

Qualifications

• 10+ years of expert-level experience in fraud detection/operations.
• Proven experience in APP fraud regulations.

Responsibilities

• Manage daily fraud alerts and engage with customers on suspicious activity.
• Conduct in-depth account and transaction analysis to detect fraud patterns.
• Build and maintain strong relationships for timely fraud response.

Skills

Fraud Detection

Analytical Skills

Communication

Job description

Fraud and Scams Specialist (Private Banking)

Montpellier Resourcing provided pay range

This range is provided by Montpellier Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Montpellier Resourcing

Managing Director of Montpellier Resourcing Associates and Finovate Search

Up to £50,000 plus EXCELLENT bonus and benefits

Hybrid working available

Our client, a highly prestigious private bank dealing with Ultra-High-Net-Worth clients, has an exciting new opening for a Fraud and Scams Specialist to join their team on the Fraud Detection side. As a Fraud Specialist, you'll be central to protecting the bank and its customers from financial harm by identifying, analysing, and investigating card and payment fraud. You'll serve as a key point of contact across the bank, representing customer, risk, and colleague perspectives to enhance professionalism and customer experience.

Responsibilities include:

• Manage daily fraud alerts, engaging with customers on suspicious card and payment activity, including romance fraud.
• Conduct in-depth account and transaction analysis to detect fraud patterns.
• Contribute to operational resilience and business continuity efforts.
• Provide feedback on fraud strategies and processes to identify and mitigate fraud.
• Proactively identify emerging fraud trends and inform rule adjustments for investigators.
• Assist with resource planning and daily prioritization of fraud queues.
• Review accounts for fraudulent activity and take appropriate actions.
• Build and maintain strong relationships with other departments for timely and effective fraud response.
• Handle special projects related to emerging fraud risks.
• Ensure immediate blocking of fraudulent accounts and escalate appropriately.
• Accurately record and analyse incidents in the Incident Management System.
• Utilize analytical skills to monitor transaction data, identify trends, and suggest improvements.
• Maintain clear communication with customers, manage expectations, provide fraud warnings, and determine payment acceptance.

Requirements:

• 10+ years of expert-level experience in fraud detection/operations, with a strong track record of identifying scams.
• Proven experience in authorised push payment (APP) fraud regulations, with a proven ability to identify and prevent these transactions before they are processed.
• Excellent knowledge of banking industry developments, including relevant legislation and advancements.
• Comprehensive understanding of fraud activities within regulatory and legal frameworks.
• Innovative thinking and ability to challenge existing processes to drive improvements.
• Comfortable and adaptable in fast-paced environments.

Benefits include:

• Industry-leading pension scheme
• High bonus potential
• Hybrid working for flexibility
• Full private healthcare
• And more!

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Limited are those of an Employment Agency.