Cardiac Physiology Support Worker

Worcestershire Acute Hospitals Nhs Trust; Worcester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Worcestershire Acute Hospitals NHS Trust in Worcester is seeking a Cardiac Physiology Support Worker to join the Cardiac Physiography service. You will assist Cardiac Physiologists with diagnostic investigations, prepare clinical areas and equipment, and help ensure patient safety and comfort throughout procedures.

Within a multidisciplinary team you will maintain patient records, support echocardiography and remote monitoring, and contribute to efficient day‑to‑day operation of the department.

Qualifications

• GCSE English/Math/Science or equivalent.

Responsibilities

• Provide high standard patient care before, during and after procedures.
• Prepare clinical areas and equipment for diagnostic investigations.
• Maintain accurate patient records and update electronic systems.
• Support echocardiography, CRM and remote monitoring services.

Skills

Patient-facing experience

Education

GCSE English/Math/Science

Job description

Job summary

An exciting opportunity has arisen to join the Worcestershire Acute Hospitals NHS Trust Cardiopulmonary Service as a Cardiac Physiology Support Worker. The post holder will play a key role in supporting the delivery of a high‑quality, patient‑centred cardiac diagnostics service across the Cardiac Physiology Department. Working as part of the wider multidisciplinary team, the Cardiac Physiology Support Worker will provide clinical, technical and administrative support to Cardiac Physiologists undertaking a range of diagnostic investigations, including echocardiography and cardiac rhythm management. The role will involve preparing clinical areas and equipment, supporting patients before, during and after diagnostic procedures, maintaining accurate patient records, managing stock and equipment, and assisting with the efficient day‑to‑day operation of the department. The post holder will contribute to ensuring patients receive a safe, professional and compassionate service while supporting the delivery of timely and effective cardiac care.

Main duties of the job

To assist Cardiac Physiologists and administrative staff in maintaining a safe, efficient and effective Cardiac Physiology service. To provide a high standard of patient care before, during and after procedures, working within the scope of training and competence. To support echocardiography, cardiac rhythm management (CRM), cardiac device follow‑up and remote monitoring services. To assist with the preparation, registration, distribution and management of cardiac device home monitoring equipment and provide patient support regarding its use. To maintain accurate patient records and update electronic systems in a timely manner. To communicate effectively with patients, relatives and healthcare professionals, responding to enquiries and escalating concerns where appropriate. To liaise with wards, outpatient areas and other departments to support patient flow and attendance. To assist with patient mobility where required and ensure patient dignity, comfort and safety. To follow infection prevention and decontamination procedures and complete routine equipment and environmental checks. To support outpatient clinics and associated administrative activities, undertake relevant training and competency assessments, and perform any other duties appropriate to the grade as delegated by the Head of Department or designated line manager.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them. We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Being open and honest. Ensuring people feel cared for. Showing respect to everyone. We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer. DBS Checks and Costs – Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

Inspect and prepare clinical equipment used within the Cardiac Physiology Service, ensuring compliance with Health and Safety, Infection Prevention and Trust policies at all times. Assist Cardiac Physiologists and administrative staff in maintaining an efficient, safe and effective service across Cardiac Physiology. Provide a high standard of patient care before, during and after diagnostic investigations and procedures, including obtaining patient observations such as height, weight and blood pressure following appropriate training and competency assessment. Assist with patient preparation, positioning and transfers, ensuring patient dignity, comfort and safety are maintained at all times. Communicate effectively with patients, relatives, carers and members of the multidisciplinary team, responding appropriately to enquiries and escalating concerns to the relevant member of staff. Demonstrate a professional, caring and compassionate approach whilst maintaining patient confidentiality at all times. Maintain accurate electronic and paper‑based patient records, enter activity data onto departmental information systems and assist with the collection of service activity and performance information. Support the delivery of echocardiography, cardiac rhythm management and remote monitoring services, including the preparation, distribution and management of patient information and home monitoring equipment where required. Liaise with wards, outpatient departments, portering services and other healthcare professionals to facilitate patient attendance, investigations and follow‑up care. Assist with clinic preparation, appointment management, correspondence and other administrative duties required to support service delivery. Ensure clinical areas are prepared and maintained to meet patient and service needs, undertaking routine equipment, environmental and safety checks and reporting faults, incidents or concerns to an appropriate senior member of staff. Undertake mandatory training, maintain competency within the role and participate in continuing professional development. Adhere to all Trust and departmental policies and procedures and undertake any other duties commensurate with the grade as delegated by the Head of Department or designated line manager.

Qualifications

• Good general education including GCSE pass or equivalent in English / Maths/Science

Desirable

• Evidence of ability to identify own training and development needs
• NVQ Healthcare qualification

Experience

• Previous patient facing experience within NHS healthcare environment

Desirable

• Previous experience working as a Cardiographer/HCA
• Patient focussed NHS/Healthcare experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.