Cardiac Physiology Support Officer

University Hospitals Dorset; Bournemouth; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals Dorset (UHD) is recruiting a Cardiac Physiology Support Officer to join our Cardiac Physiology team. The role supports remote monitoring of cardiac device patients to ensure safe, timely follow-up and high-quality patient care.

You will coordinate remote monitoring platforms, recruit patients, set up monitors, educate and support patients, and act as first point of contact for monitoring concerns. NHS experience and strong communication are essential.

Qualifications

• GCSEs (or equivalent), including Math and English, or Level 2 literacy and numeracy, or equivalent
• Level 3 qualification in a relevant subject

Responsibilities

• Coordinate all aspects of the remote monitoring systems for cardiac device patients
• Recruit new patients to remote monitoring platforms
• Set up monitors with patients
• Assist patients with ongoing monitor management, by providing education and support
• First point of contact for patients with monitoring concerns and enquiries
• Troubleshooting transmission issues, ensuring that downloads have been received in a timely fashion
• Managing the administrative side of the 5 remote monitoring platforms
• Managing virtual clinics for disconnected patients, with clear and accurate documentation of actions and communications

Skills

Communication skills

Attention to detail

Teamwork

Education

GCSEs (Math & English)

Level 3 qualification in a relevant subject

Tools

Microsoft Office

Remote monitoring platforms

Hospital IT systems

Job description

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

The Cardiac Physiology department at University Hospitals Dorset is looking for a highly motivated individual to join our enthusiastic and dedicated team.

The Cardiac Physiology Support Officer will play a key role in supporting the specialist Cardiac Rhythm Management Physiologists to ensure the efficient and safe operation of the remote monitoring service for Cardiac device patients. This service offers high quality patient care by enabling the early detection, and management, of device and rhythm issues.

The Royal Bournemouth Hospital and Poole Hospital are both situated in the beautiful county of Dorset and are perfectly positioned between miles of golden sandy beaches and the picturesque New Forest National Park. We are a friendly and welcoming team that are passionate about all aspects of cardiology and delivering a high standard of patient care - s o if this sounds like the opportunity you’ve been waiting for then we look forward to hearing from you.

Interview date: Tuesday 20th October 2026

Main duties of the job

The post holder will co-ordinate all aspects of the remote monitoring systems for cardiac device patients, supporting the smooth delivery of a responsive and reliable remote monitoring follow up service.

The role will involve a wide range of tasks, including:

• Recruiting new patients to remote monitoring platforms
• Setting up monitors with patients
• Assisting patients with ongoing monitor management, by providing education and support
• First point of contact for patients with monitoring concerns and enquiries
• Troubleshooting transmission issues, ensuring that downloads have been received in a timely fashion
• Managing the administrative side of the 5 remote monitoring platforms
• Managing virtual clinics for disconnected patients, with clear and accurate documentation of actions and communications

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• GCSEs (or equivalent), including Math and English, or Level 2 literacy and numeracy, or equivalent
• Level 3 qualification in a relevant subject

Experience

• Previous experience of working with and communicating with patients
• Attention to detail - handling patient data, maintaining data quality, recognising abnormalities/error and escalating appropriately
• Excellent communication skills with patients and MDT
• Previous NHS experience
• Previous Cardiology / cardiac device exposure
• Previous clinical support experience
• Previous admin/office experience

Technical skills

• Competence in using Microsoft Office
• Technical problem solving skills
• Knowledge of hospital IT systems
• Knowledge of remote monitoring devices and platforms

Knowledge

• Safety awareness and escalation
• Administrative and workflow knowledge
• Confidentiality and information governance
• Remote monitoring systems knowledge
• Basic knowledge of Cardiac terminology / Cardiology / Cardiac device knowledge

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.