Outpatient Team Leader

University Hospitals Dorset; Bournemouth; On-site; GBP 28,000 - 31,000; Part time

Job summary

University Hospitals Dorset is recruiting a part-time role (30 hours) based at Canford House or Poole Hospital. You will contribute to the delivery of patient-focused customer service and efficient administration within a busy NHS environment.

The role requires diploma-level or equivalent qualifications and experience, with a focus on IT skills and strong communication. Applicants should be flexible across UHD locations and ready to work as part of a supportive team.

Qualifications

• Educated to diploma level or equivalent qualification / experience / knowledge.
• NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base.

Skills

Customer service

Administration duties

IT skills

Education

Diploma level or equivalent qualification/experience/knowledge

NVQ Level 3 in Customer Service/Management of Administration

Tools

IT systems

Job description

Department name 01. UHD - General Recruitment Site University Hospitals Dorset - Poole/Canford House Town Dorset Salary £28,392 - £31,157 pa pr Salary period Yearly Closing 11/10/2026 23:59

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

This role is challenging and fast paced. It is also a great opportunity for someone looking to make a positive impact for patients.

We are recruiting one part time role of 30 hours based at Canford House or Poole Hospital.

Base Location: University Hospitals Dorset - Canford House and Poole Hospital

Interview: 21st October

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Qualifications

• Educated to diploma level or equivalent qualification / experience / knowledge
• NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base

Experience

• Experience in customer service and administration duties
• Experience in the use of IT / computer skills
• Experience of working in the NHS and / or dealing with customers /range of different people

Knowledge

• Knowledge of outpatient and waiting list targets, systems and procedures
• Understanding of budgets
• Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
• Experience of working with patient tracking lists

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.