Car Park Assistant

National Trust for Places of Historic Interest or Natural Beauty; Wrexham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Free entry passes

Deposit loan

Season ticket loan

EV car lease

Perks at work discounts

32 days holiday

Flexible working

Employee assistance

Free parking

Job summary

National Trust for Places of Historic Interest or Natural Beauty at Erddig is seeking a Car Park Assistant to warmly welcome visitors and help them understand the site layout and facilities. The role is outdoors, weather-ready, and may involve selling parking tickets, ensuring a tidy car park, and guiding guests to amenities.

You'll work outside in shifts, typically around 3 hours between 10am and 2pm, with weekend and school holiday availability.

Qualifications

• Experience in frontline service or hospitality is desirable.
• Able to greet and assist visitors with a friendly, helpful approach.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Greet visitors arriving at the car park and direct them where to park.
• Assist with selling parking tickets if required.
• Keep car park and surrounding area neat and tidy and be helpful to all visitors.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

We're looking for a Car Park Assistant to join us at Erddig. This role is all about giving everyone a warm and well-informed welcome as they arrive in a busy National Trust car park. The Car Park Assistant is there to make sure that people who might never have visited before can understand the layout of the place, and all that it has to offer them. From that first moment of a friendly greeting to the helpful sharing of practical information, you’ll be helping to give everyone an enjoyable and memorable day out.

Salary: £12.75 per hour

Contract Duration: Fixed term until 30th April 2027

Working Pattern:This is a zero-hour contract, meaning wecan’tguarantee a set number of hours each week.While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs.We’lltry to give as much notice as possible.You’ll typically work 3-hour shifts, anytime between 10am and 2pm. You’ll need to be available to work weekends and during school holidays.

For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.

MaecyfieithiadCymraeg yrhysbysebhonargaelynyratodiadau.

What it's like to work here

Reporting to the Property Operations Manager, you’ll be joining a friendly and experienced team committed to giving the warmest of visitor welcomes. Erddig is a Grade 1 listed Mansion built in 1684, located just 2 miles south of Wrexham and welcomes about 180,000 visitors each year. The property consists of formal gardens, 1200 acre estate, outbuildings and residential properties. There is always something to keep everyone busy.

What you'll be doing

You’ll be working outside, meeting and greeting people as they arrive, and helping to show them where to park. You may need to sell parking tickets. You'll help to keep the car park and surrounding area neat and tidy, and you’ll be friendly and helpful to everyone you come across. As this is an outdoors role, you'll need to be comfortable working in all weather conditions.

You’ll be responsible for answering all manner of questions and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects, and promoting our cause.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this job.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Erddig, NULL, Wrexham, LL13 0YT

Documents

• Cynorthwyydd Maes Parcio - Lefel Gyrfa A1.pdf
• Car Park Assistant - A1.pdf
• IRC180352 - Cynorthwyydd Maes Parcio.docx

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 18 October 2026

Provisional Interview Date: 04 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.