Capacity Planning Consultant

Aviva; Glasgow, Perth, Norwich; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus 8%

Pension 14%

29 days holiday

Private medical benefit

Aviva share plan

Product discounts

Volunteer days

Flexible benefits

Wellbeing support

Job summary

Aviva plc is seeking a Capacity Planning Consultant in Glasgow to translate data into actionable insights that inform major decisions. You will forecast demand and supply, maintain a 12-month rolling capacity plan, and support stakeholders with evidence-based recommendations.

You will join a central planning team known for excellence, driving innovation, collaboration, and close customer focus across locations in Glasgow, Norwich and Perth.

Qualifications

• Experience in forecasting or capacity planning.
• Ability to interpret complex data and communicate insights clearly.
• Comfortable working with multiple data sources (calls, emails, chat, social media).
• Experience using planning tools and models to support operational decision-making.

Responsibilities

• Forecast demand and supply through data analysis.
• Maintain a 12-month rolling capacity plan.
• Support key stakeholders with actionable insights to drive better decisions.

Skills

Analytical skills

Data interpretation

Data sources

Planning tools

Stakeholder communication

Job description

Capacity Planning Consultant – Salary circa £30,000 (depending on location and experience)

Location - Glasgow, Norwich, Perth

Do you love turning data into insight and helping people make confident decisions?

This role would suit someone who is naturally curious, enjoys solving complex problems, and has experience in resource or capacity planning. Whether you're stepping up into a more strategic planning role or bringing your analytical expertise from a different area, this is a great opportunity to join an award-winning team and shape the future of planning at Aviva.

A bit about the job:

We’re looking for a Capacity Planning Consultant in our Personal Lines Planning team to help us deliver effective planning across all areas of our operations. You’ll be part of a central team of planners—winners of Team of the Year at the Planning Professional Forum—who are passionate about innovation, collaboration, and staying close to the customer. Your role will focus on forecasting demand and supply, maintaining a 12-month rolling capacity plan, and supporting key stakeholders with insight that drives better decisions.

Skills and experience we’re looking for:

• Strong analytical skills with experience in forecasting or capacity planning
• Ability to interpret complex data and communicate insights clearly to stakeholders
• Comfortable working with multiple data sources (e.g. calls, emails, chat, social media)
• Experience using planning tools and models to support operational decision-making
• Confident presenting to stakeholders and influencing resource strategy

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £30,000(depending on location, skills, experience, and qualifications)

• Bonus opportunity – 8% (C grade)of annual salary, (actual amount depends on your performance and Aviva’s.)

• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].