Capacity Planning Analyst – Forecast & Insight

Aviva; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

8% bonus

Generous pension

29 days holiday

Private medical benefit

Product discounts

Share plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Volunteering days

Wellbeing support

Job summary

Aviva is looking for a Capacity Planning Consultant to join the Personal Lines Planning team in Glasgow, Norwich or Perth. You will forecast demand and supply, maintain a 12-month rolling capacity plan, and provide insights to drive better decisions across stakeholders.

You should have strong analytical skills, experience with forecasting or capacity planning, and comfort interpreting complex data from multiple sources. The role offers a competitive starting salary and a range of benefits.

Qualifications

• Strong analytical skills with experience in forecasting or capacity planning.
• Ability to interpret complex data and communicate insights clearly to stakeholders.
• Comfortable working with multiple data sources (e.g. calls, emails, chat, social media).
• Experience using planning tools and models to support operational decision-making.
• Confident presenting to stakeholders and influencing resource strategy.

Responsibilities

• Forecast demand and supply, maintaining a 12-month rolling capacity plan.
• Support key stakeholders with insight that drives better decisions.

Skills

Forecasting

Capacity planning

Data interpretation

Stakeholder comms

Multi-source data

Tools

Planning tools

Job description

Aviva is looking for a Capacity Planning Consultant to join the Personal Lines Planning team in Glasgow, Norwich or Perth. You will forecast demand and supply, maintain a 12-month rolling capacity plan, and provide insights to drive better decisions across stakeholders.

You should have strong analytical skills, experience with forecasting or capacity planning, and comfort interpreting complex data from multiple sources. The role offers a competitive starting salary and a range of benefits.