Capacity / Demand Manager

CBSbutler Holdings Limited trading as CBSbutler; Winchester; On-site; GBP 110,700 - 119,925; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking an experienced DV Cleared Demand & Capacity Manager to support Defence services in a secure MOD environment. The role focuses on forecasting demand, aligning capacity with resources, and ensuring resilience across complex services.

You will work from Hampshire or Corsham, collaborating with technical teams, service owners and Defence stakeholders to maintain operational priorities and service availability.

Qualifications

• DV clearance (current active DV essential).
• MOD/Defence sector experience essential.
• Strong IT service management background.
• Experience in demand and capacity management.
• Understanding of technical infrastructure and data centres.
• Excellent stakeholder engagement.

Responsibilities

• Manage demand and capacity across secure IT services.
• Forecast resource and infrastructure requirements with service owners.
• Monitor performance, utilisation, and capacity trends.
• Produce management information and recommendations for senior stakeholders.
• Collaborate with delivery teams to align with priorities.

Skills

DV clearance

MOD/Defence sector experience

IT Service Management

Demand management

Capacity management

Stakeholder engagement

Secure IT environments

Job description

Capacity / Demand Manager

+12 months +

+On site in Hampshire / Corsham

+DV cleared role - current active clearance is essential

+Sole British national only - due to nature of the project

+Outside IR35

+£600 - £650 a day

We're seeking an experienced DV Cleared Demand & Capacity Manager to support the delivery of critical Defence services within a secure MOD environment.

This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure. You'll play a key role in ensuring demand is effectively forecast, prioritised, and aligned with available resources and service capability across a complex, business-critical environment.

Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities.

The Role

As Demand & Capacity Manager, you will be responsible for managing demand across services and ensuring the right capacity is in place to support current and future requirements.

• Managing demand and capacity planning across secure IT services.
• Working with service owners and technical teams to forecast resource and infrastructure requirements.
• Monitoring service performance, utilisation, and capacity trends.
• Supporting service management processes, governance, and continual service improvement.
• Identifying risks relating to capacity, performance, and service availability.
• Producing management information, reports, and recommendations for senior stakeholders.
• Working closely with project and operational teams to ensure future demand is understood and planned effectively.

Essential Experience

• Current DV (Developed Vetting) clearance.
• Previous MOD or Defence sector experience is essential.
• Strong background in IT Service Management.
• Experience in demand management, capacity management, or service planning.
• Good understanding of technical infrastructure, including servers, networks, hosting, or data centre environments (technical expertise is not required, but an appreciation of infrastructure is essential).
• Excellent stakeholder engagement and communication skills.
• Experience working within complex, secure IT environments.

If you'd like to discuss this Demand / Capacity Manager role in more detail, please send your updated CV to (url removed) and I will get in touch