Candidate Experience Specialist - FTC

Knight Frank Services Company Limited; Greater London; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank seeks a Candidate Experience Specialist to join its Talent Acquisition team on a 12-month fixed-term contract at our Global HQ, 55 Baker Street, London. You will drive excellence across recruitment operations, candidate journey, employer branding initiatives and market intelligence, partnering with stakeholders across the business.

You’ll support end-to-end processes, design improvements, and data-driven insights while maintaining high standards of service and inclusivity for

Qualifications

• You’ll likely have experience in a Talent Acquisition, Recruitment Coordination, Candidate Experience or Recruitment Operations role.
• Strong understanding of recruitment processes and candidate experience best practice.
• Experience creating professional PowerPoint presentations, reports and materials for senior stakeholders.
• Experience supporting talent mapping, market research or recruitment intelligence projects.

Responsibilities

• Act as a key point of contact for candidates throughout the recruitment process.
• Coordinate and manage virtual and in-person interviews across multiple business areas.
• Ensure candidates receive a professional, inclusive and engaging experience at every stage of the hiring process.
• Support Talent Acquisition Partners with candidate screening, qualification and recruitment administration.
• Build strong relationships with hiring managers and stakeholders across the business.
• Manage recruitment activity during periods of high-volume hiring and changing business priorities.
• Process and validate invoices within SAP, ensuring accuracy and timely approval.
• Identify opportunities to improve recruitment processes and candidate experience.
• Support the implementation of new tools, systems and automation initiatives.
• Act as a super-user for recruitment systems and ensure data accuracy and compliance.
• Produce recruitment reports, dashboards and insights to support hiring decisions.
• Contribute to Talent Acquisition projects focused on efficiency, quality and continuous improvement.
• Support talent mapping and market research projects.

Skills

Talent Acquisition

Recruitment Coordination

Candidate Experience

Recruitment Operations

Tools

PowerPoint

Job description

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

As our business continues to grow and evolve, we are committed to providing an outstanding experience for everyone who interacts with our brand, including prospective employees. We're looking for a Candidate Experience Specialist to join our Talent Acquisition team on a 12-month fixed-term contract and help drive excellence across the recruitment and candidate journey. The Opportunity Based from our Global HQ in 55 Baker Street, London, this is an exciting opportunity for someone who is passionate about candidate experience, recruitment operations and continuous improvement. Working closely with Talent Acquisition Partners, Resourcers, hiring managers and stakeholders across the business, you'll play a key role in ensuring a seamless and engaging candidate journey while supporting recruitment activity across a wide range of business areas. Alongside managing recruitment processes and stakeholder engagement, you'll contribute to strategic Talent Acquisition projects, employer branding initiatives, recruitment insights and market intelligence activities that support business hiring decisions.

Key Responsibilities

Candidate Experience & Recruitment Delivery

• Act as a key point of contact for candidates throughout the recruitment process.
• Coordinate and manage virtual and in-person interviews across multiple business areas.
• Ensure candidates receive a professional, inclusive and engaging experience at every stage of the hiring process.
• Support Talent Acquisition Partners with candidate screening, qualification and recruitment administration.
• Build strong relationships with hiring managers and stakeholders across the business.
• Managing recruitment activity during periods of high-volume hiring and changing business priorities.
• Process and validate invoices within SAP, working closely with relevant departments to ensure accuracy and timely approval.

Recruitment Operations & Process Improvement

• Identify opportunities to improve recruitment processes and candidate experience.
• Support the implementation of new tools, systems and automation initiatives.
• Act as a super‑user for recruitment systems and ensure data accuracy and compliance.
• Produce recruitment reports, dashboards and insights to support hiring decisions.
• Contribute to Talent Acquisition projects focused on efficiency, quality and continuous improvement.

Market Insights & Talent Intelligence

• Support Talent Acquisition Partners with talent mapping and market research projects.
• Create and format market mapping documents, talent intelligence reports and candidate landscape summaries.
• Produce high‑quality PowerPoint presentations and briefing materials for leadership and stakeholder meetings and on‑going recruitment job requisitions.
• Support on presenting recruitment data and market insights in a clear, engaging and visually compelling format.
• Support strategic search assignments by identifying talent pools and competitor intelligence.

Employer Brand & Attraction

• Support employer branding and recruitment marketing initiatives.
• Coordinate candidate and employee testimonial campaigns.
• Manage relationships with external attraction partners and job boards.
• Monitor and help improve Knight Frank's presence on employer review platforms, including Glassdoor and Indeed.
• Provide recommendations on sourcing strategies and attraction channels.

Onboarding & New Joiner Experience

• Support the delivery and continuous improvement of onboarding and induction programmes.
• Gather new joiner feedback and identify opportunities to enhance the employee experience from offer through to onboarding.

Diversity, Equity & Inclusion

• Support inclusive hiring initiatives and best practice recruitment processes.
• Work with internal stakeholders to help embed diversity and inclusion principles throughout the recruitment lifecycle.
• Contribute recruitment data and insights to internal and external DE&I reporting where required.

About You

• You’ll be highly organised, detail-oriented and passionate about creating exceptional experiences for candidates and stakeholders alike.
• You’ll likely have:
• Experience in a Talent Acquisition, Recruitment Coordination, Candidate Experience or Recruitment Operations role.
• Strong understanding of recruitment processes and candidate experience best practice.
• Experience creating professional PowerPoint presentations, reports and presentation materials for senior stakeholders.
• Experience supporting talent mapping, market research or recruitment intelligence projects.
• Excellent attention to detail and strong administrative skills.
• Strong verbal and written communication skills.
• Confidence working with recruitment systems and technology, ideally including Workday or similar ATS platforms.
• The ability to manage multiple priorities and work effectively in a fast‑paced environment.
• A proactive approach to problem solving and continuous improvement.
• A genuine passion for delivering exceptional service and building positive relationships.

Why Join Knight Frank?

This role offers the opportunity to join a highly respected global brand and play a key role in shaping how talent experiences Knight Frank.

In return, you'll benefit from:

• A collaborative and supportive Talent Acquisition team
• Exposure to a broad range of recruitment, employer branding and talent projects
• Opportunities to work closely with senior stakeholders across the business
• The chance to make a real impact on the candidate and hiring manager experience

If you're passionate about candidate experience, recruitment excellence and delivering high‑quality talent insights, we'd love to hear from you!

Competitive salary

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.