Cancer Support and Information Health Care Professional

East and North Hertfordshire NHS Trust; Rickmansworth; On-site; GBP 32,000 - 41,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting a Cancer Support and Information Health Care Professional. You will provide safe, compassionate and comprehensive support, advice and information for patients undergoing cancer treatment, their families and friends, acting as a key point of contact throughout the cancer journey.

The role involves working on an annualised hours basis with flexible core hours and additional hours rotated annually, with a focus on improving patient experience,

Responsibilities

• Provide safe, compassionate and comprehensive support, advice and information for patients undergoing cancer treatment.
• Act as a key point of contact helping patients access guidance and resources throughout their cancer journey.
• Coordinate pre- and post-treatment sessions and health & wellbeing initiatives.
• Oversee training for staff and volunteers and supervise centre volunteers.
• Maintain data collection for Cancer Support and Information Services.
• Identify when patients need referral to health care team and liaise with clinical staff.

Job description

A Vacancy at East and North Hertfordshire Teaching NHS Trust.

We are recruiting for a Cancer Support and Information Health Care Professionalwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide a safe, compassionate and comprehensive support, advice and information service for patients undergoing cancer treatment, their families and friends.

You will be a key point of contact, helping individuals access the guidance and resources they need throughout their cancer journey.

We are looking for a candidate who can work flexibly on an annualised hours basis with a proportion of core hours each week and additional hours rotated on an annualised basis.

This is an exciting opportunity for a motivated and compassionate healthcare professional passionate about improving patient experience, promoting wellbeing and making a meaningful difference to the lives of people affected by cancer

At the heart of everything we do are our core values: Include, Respect,and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Responsible for the development of our HCP led services which includes a helpline and drop-in services to ensure we remain flexible and adaptable to the changing needs of our patients,

Advise on cancer support and information for those affected by cancer, staff, volunteers etc as required.

Work with other Health Care Professionals to ensure consistent quality of service is provided.

Oversee the required training for staff and volunteers in order to ensure this is achieved.

Support and supervise the volunteers who work at the centre.

Assess the information and support needs of users of the cancer support and information service (e.g. patients, carers), provide guidance and with the appropriate level of intervention signpost to other services.

Maintain data collection for Cancer Support and Information Services.

Support clients attending for appointments e.g. therapies

Support of pre-treatment and post treatment sessions and follow up on the non-clinical needs of patients attending these sessions (attending to the holistic needs of patients and carers)

Identifying when patients who visit the centre need to be referred to their health care team and liaising with HCPs (i.e. clinical nurse specialists or registrars) as appropriate.

Coordination and delivery of pre and post treatment patient courses and health & wellbeing initiatives.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870and a maximum payment of £6,137per annum pro rata.