Cancer Care Co-ordinator

Cddft; North East; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is recruiting a Band 4 Cancer Care Co-ordinator to provide non-clinical support to the Upper GI cancer specialist nursing team. Based in Durham, the role underpins personalised care for people affected by cancer.

The post requires NVQ Level 3 or equivalent, strong IT skills, and experience in healthcare. You will support the team, signpost patients, and work flexibly across trust sites to deliver high-quality, patient-centred care.

Qualifications

• GCSE English and Maths (A-C) or equivalent qualification.
• NVQ level 3 in healthcare or admin subject, or equivalent work-based experience.
• Qualified to NVQ level 4 or above.
• Effective communication training/qualification.

Responsibilities

• Support the MDT meetings and ensure timely management of patients on a cancer pathway.
• Deliver personalised care through Holistic Needs Assessments and signposting to support services.
• Liaise with community and primary care teams to facilitate timely management and treatment.
• Advocate for patients and help navigate health and social care.

Skills

Communication skills

Empathetic

Problem solving

Person-centred care

IT literacy

Education

GCSE English & Mathematics (A-C) or equivalent

NVQ level 3 in healthcare/admin or equivalent

NVQ level 4 or above

Effective communication training/qualification

Tools

IT systems

Job description

County Durham & Darlington NHS Foundation Trust

Cancer Care Co-ordinator

The closing date is 11 November 2026

We have an exciting opportunity to recruit a band 4 Cancer Care Coordinator to work alongside our Upper GI cancer specialist nursing team providing non-clinical support. This exciting role will be based in Durham and will underpin the delivery of the personalised care agenda to people affected by cancer.

We are looking for highly motivated individuals who have excellent communication skills, are empathathetic, excellent problem solvers, and have a passion for delivering high quality person-centred care. You will provide the nursing team with administrative support, alongside non-clinical support and signposting for patients.

You will be qualified to NVQ Level 3 or have equivalent experience, possess good IT skills and have experience working in a healthcare setting. You will also be able to demonstrate resilience, compassion and a willingness to embrace innovation.

In return we can offer a warm and welcoming environment where you will be fully trained and supported to deliver the teams objectives.

Main duties of the job

• Supporting the MultiDisciplinary Team meetings and outcomes to ensure the timely management of patients on a cancer pathway.
• Delivering personalisedcare through the use of Holistic Needs Assessments, health & wellbeing offers, Patient Statified Follow Up (PSFU), treatment summaries, referals to support services, and close working with the Macmillan Information and Support Team.
• Liaising with community and primary care teams to facilitate the timely management and treatment for patients.
• Advocating for patients, helping them navigate health & social care while empowering them to make the best choices for their needs.
• Providing support to those who may be upset or distressed.
• Considering any support needed in relation to health literacy and health inequalities.
• Dealing with enquiries from people dealing with cancer, these may be face to face, over the phone or by email.
• Visiting hospital departments to offer support to patients or family members as needed.

Sometravel across sites is expected.

About us

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

You will work as part of the Upper GI cancer specialist nursing team and the wider Cancer Services team to support the delivery of safe, compassionate and joined-up care. In this non-clinical role, you will work under the supervision of the Cancer Clinical Nurse Specialist team to assist in the provision of care. You may have some direct patient contact and your role will make a valuable contribution to improving the experience of people living with cancer.

You will contribute to Cancer Waiting Times (CWT) performance by supporting Clinical Nurse Specialists and patients throughout the pathway, helping to ensure appointments, investigations, and treatments are coordinated efficiently and delays are minimised.

You will be a flexible and adaptable advocate for patients, helping them to navigate health and social care while empowering them to make the best choices for their needs. You will possess excellent communication skills and will provide support to those who may be upset or distressed.

Working collaboratively with a wide range of services, you will ensure that people affected by cancer can access support in their local community, for example Citizens Advice, Joining The Dots, Social Prescribing Link Workers, Health Coaches and hospices.

Qualifications

• GCSE English and Mathematics (Grade A - C) or equivalent qualification.
• NVQ level 3 in healthcare or admin subject, or equivalent work-based experience.
• Qualified to NVQ level 4 or above.
• Effective communication training/qualification.

Experience

• Previous administrative experience.
• Experience of using a wide variety of IT systems.
• Experience of working within the NHS in a care or admin role.
• Previous experience of working in the NHS in a role relating to cancer patient pathways.
• Experience of caring for with people with cancer.

Special Skills & Knowledge

• Ability to support a clinical team.
• Ability to work independently without direct supervision.
• An understanding of the importance of providing clear accessible information and support for people dealing with cancer.
• Understanding of person-centred care
• Awareness for the need for confidentiality at all times.
• Computer literacy ability to use a wide variety of systems.
• Demonstrate the ability to solve problems and take appropriate action.
• Ability to organise and prioritise own workload.
• Ability to communicate effectively with sensitivity and compassion.
• Ability to work as part of the wider MDT.
• Willingness to undertake new skills appropriate to the service need.
• Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
• A basic knowledge of cancer and cancer treatments.
• Understanding of the Cancer Waiting Times targets and their application to the management of patient pathways.
• Experience of Audit Process.

Special Requirements

• Ability to concentrate on tasks whilst managing frequent interruptions.
• Ability to cope with exposure to details regarding patients that may be distressing.
• Ability and willingness to travel across trust sites as required.
• Professional appearance and demeanour.
• Positive attitude towards change.
• Flexible and adaptable.
• Highly motivated to learn new skills.
• Driving posts must have valid Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust