Campus Operations Administrator

King's College London; Greater London; On-site; GBP 35,000 - 38,000; Full time

Job summary

King's College London is seeking a Campus Operations Administrator to support the Campus Operations Team and act as Office Manager and PA to senior managers. You will oversee local Service Desk operations with a customer-focused approach and facilitate meetings, user forums, and HR administrative tasks.

The role requires meticulous organisation, strong written and verbal communication, and the ability to work to deadlines.

Qualifications

• Educated to GCSE standard or equivalent.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Self-motivated with strong organizational ability and attention to detail.
• Able to meet tight deadlines and prioritise work.
• Numerate and comfortable with budgets.
• Professional and positive approach to work.
• Skilled at complaint handling and service recovery.

Responsibilities

• Act as Office Manager and Administrator for the Campus Operations Team.
• Provide Personal Assistant support to senior Campus Operations Management Team members.
• Manage the local Service Desk operations, ensuring a customer-centric approach for end users.
• Schedule, minute, and report on departmental meetings, building user groups, and user forums.
• Produce clear, accurate, and timely meeting minutes and reports, capturing key discussions, decisions, and actions with minimal amendments.
• Coordinate HR administration for departmental meetings and user forums.
• Manage health and safety paperwork and ensure compliance within the department.
• Lead the coordination of minor non-technical projects.

Skills

Microsoft Office

Written & Verbal communication

Organisational skills

Time management

Budget awareness

Professional conduct

Complaint handling

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Join a dynamic team dedicated to creating an exceptional campus experience at our university. We are seeking a motivated and organized Campus Operations Administrator to support our Campus Operations Team. As the Campus Operations Administrator, you will play a crucial role in managing the office and providing administrative support to the senior Campus Operations Management Team. Your responsibilities will include overseeing local aspects of the Service Desk, ensuring a customer-focused service for our end users, and facilitating effective communication through meetings and user forums.

• Act as Office Manager and Administrator for the Campus Operations Team.
• Provide Personal Assistant support to senior Campus Operations Management Team members.
• Manage the local Service Desk operations, ensuring a customer-centric approach for end users.
• Schedule, minute, and report on departmental meetings, building user groups, and user forums.
• Produce clear, accurate, and timely meeting minutes and reports, demonstrating strong written communication skills and the ability to capture key discussions, decisions, and actions with minimal amendments required.
• Coordinate HR administration for departmental meetings and user forums.
• Manage health and safety paperwork and ensure compliance within the department.
• Lead the coordination of minor non-technical projects.

This is a full time post (35 Hours per week), and you will be offered an indefinite, At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

Essential criteria

• Educated to GCSE standard or equivalent
• Computer literate with knowledge of Microsoft Office packages Word and Excel
• Excellent written and verbal communication skills
• Self-motivated and good organiser, with a meticulous eye for detail
• Ability to work to tight deadlines and prioritise work.
• Numerate and with an understanding of budgets
• Professional and positive approach to work
• Skilled at complaint handling & service recovery

Desirable criteria

• Demonstrable H&S experience and knowledge (preferably with IOSH/NEBOSH qualification)
• Secretarial or administrative experience.
• Familiarity with working in the Higher Education Sector
• Experience of delivering to SLAs and KPIs

Estates & Facilities are the stewards of King's extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as King's approaches it's bicentenary.

Grade and Salary : £34,713 - £38,127 per annum inclusive of London Weighting Allowance Job ID : 155165