Campus IT Support Team Leader

Anglia Ruskin University; Peterborough; On-site; GBP 38,000 - 45,000; Full time

Job summary

Anglia Ruskin University recherche un responsable pour son équipe de services numériques à Peterborough. Ce poste, à temps plein et permanent, exige une expertise en gestion d’équipe ainsi qu'une expérience du support et des applications informatiques. Offrant un environnement agile, le rôle donne l'opportunité de transformer les services IT pour faciliter l'apprentissage et le travail.

Benefits

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Expérience en gestion ou supervision d'équipe.
• Compétence dans un large éventail de matériel informatique et d'applications de bureau courantes.
• Connaissance de la prise en charge des utilisateurs dans un environnement réseau d'entreprise.

Responsibilities

• Diriger l'équipe du service de lieu de travail numérique.
• Fournir un support informatique sur site dans divers espaces opérationnels.
• Assurer une expérience de premier ordre pour étudiants et personnel.

Skills

Customer Service

Team Management

Technical Support

Education

Degree or relevant professional qualification

Job description

About ARUJob Category

Technical

Vacancy Type

Permanent

Employment Type

Full time

Salary From

£38,249

Salary To

£44,128

Location

Peterborough

Faculty/Prof Service

IT Services

Closing Date

07/07/2025

Ref No

3538

Documents

• Job Description and Person Specification (PDF , 197.16kb)
• Candidate Brief (PDF , 2676.91kb)
  
  

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About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About The Role

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.

This is your opportunity to join and help lead our Digital Workplace Service Team in Peterborough, delivering a comprehensive digital workplace IT service, including onsite support in offices, teaching spaces, open access facilities and other operational spaces.

With a degree or relevant professional qualification, you will be experienced in managing or supervising a team, as well as proficient with a broad range of common computer hardware and frequently used desktop applications. Previous customer service experience is essential, while a familiarity with supporting users in a busy corporate-scaled network environment would be advantageous.

Informal enquiries can be made to Matthew Adams, at [e-mail]

Find out more about working with us .

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.