Campus IT Support Analyst (1st/2nd Line)

University of Bradford; Bradford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Generous employer contribution pension schemes

Shopping discounts

Job summary

The University of Bradford is seeking an IT Support Specialist to provide first and second-line technical support to its users. The ideal candidate will have at least 3 years of experience in a similar role, strong knowledge of ITIL framework, and familiarity with Microsoft 365. Responsibilities include managing service requests, helping relocate IT hardware, and supporting junior staff. The position offers 25 days of leave, family-friendly policies, and great campus facilities.

Qualifications

• Experience working in a 1st/2nd line support environment with at least 3 years’ experience.
• Proven ability to resolve technical problems in end user computing systems.
• Knowledge of Microsoft 365 and Office Desktop Applications.

Responsibilities

• Act as the primary contact for all users of the University’s IT services.
• Provide resolution of incidents and service requests.
• Support and guide junior team members.

Skills

1st/2nd line support experience

ITIL framework knowledge

Technical problem resolution

Microsoft 365 expertise

Windows 10 knowledge

Education

5 GCSE's (Grade A-C) including English Language and Maths

Tools

IT Service Management Toolset

Job description

The University of Bradford is seeking an IT Support Specialist to provide first and second-line technical support to its users. The ideal candidate will have at least 3 years of experience in a similar role, strong knowledge of ITIL framework, and familiarity with Microsoft 365. Responsibilities include managing service requests, helping relocate IT hardware, and supporting junior staff. The position offers 25 days of leave, family-friendly policies, and great campus facilities.