Campus IT Service Desk Analyst | Windows & Microsoft 365

Falmouth Exeter Plus

United Kingdom

Remote

GBP 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Employer Pension Contribution up to 10

28 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme (Tusker)

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Vivup Lifestyle Discounts

Job summary

Falmouth Exeter Plus is seeking a customer-focused Service Desk Analyst to join our IT Service Desk team at Penryn Campus, with occasional support at other campuses. You will log, assess and resolve staff and student issues, use Windows and Microsoft 365, and follow ITIL-inspired triage and escalation procedures.

A proactive, flexible approach and strong communication are essential to provide excellent service during all interactions.

Qualifications

Previous experience in a Service Desk or customer-facing support role.
Good working knowledge of Windows operating systems and Microsoft 365.
Experience with macOS is advantageous.
Itil concepts, triage and escalation procedures are desirable.

Responsibilities

Log, assess and resolve user issues where possible and document interactions.
Escalate to appropriate teams when necessary and track progress.
Provide high level customer service and build positive relationships with staff and students.
Identify emerging issues and communicate with the directorate.