CAMHs NCM Commissioning Hub - Family Ambassador

NHS; Kettering; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a Family Ambassador to ensure that the voices of parents and families are heard in mental health services. This role involves working collaboratively across various provider units to enhance the experiences of children and young people in care. The Family Ambassador will champion the inclusion of families in decision-making processes while providing support and guidance to parents. This position offers a unique opportunity to make a meaningful impact on healthcare pathways while working within a supportive team. Flexibility in location and a commitment to quality care are essential.

Qualifications

• Must have lived experience as a parent or carer of a young person needing support.
• Educated to NVQ Level 4 or equivalent in a relevant subject.

Responsibilities

• Ensure the needs of parents and families are heard in decision-making.
• Support Quality & Governance Lead to improve patient experience.

Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Empathy

Communication Skills

Education

NVQ Level 4 or Equivalent

Job description

Job summary

Our role as Lead Providers for CAMHS Tier 4 services bring together the providers of CAMHS and Adult Eating Disorder services across the East Midlands to work together in a new partnership, to reduce delays, gaps in service and improve outcomes for the service users, their families and carers. Our Commissioning Team will lead and facilitate the quality oversight, case management, contracting, finance, business intelligence and organisational development to deliver new ways of working.

This role will be part of a wider team within the commissioning team who provide clinical assurance of the quality of the care provided for patients and they will look to manage individual patient pathways to ensure high quality services and care planning outcomes are achieved.

Provider Collaboratives delivering New Care Models are the vehicle for change in specialised mental health services, giving clinicians and managers in provider organisations the levers and financial incentives to enable service transformation for Children, Young People and their families.

Main duties of the job

As a Family Ambassador (East Midlands Region) you will ensure the needs and views of parents and families are heard and acted on by working within a designated Provider Collaborative (commissioned services across a number of providers). You will work within the Collaboratives wards/units for Children and Young People (CYP) inpatient mental health and learning disability settings. You will need to be confident, engaging and compassionate, able to extend warm and welcoming invitations to parents, advocates and families whose young people are admitted to your designated units.

This position of Family Ambassador will be supporting the Quality & Governance Lead with a focus on coproduction and improving patient experience by supporting parents/carers in getting their voices heard and included in decision making within their young persons' pathway. The family ambassador will champion 'parents/carers as partners' in their young people's healthcare needs. This requires occasional travel across the East Midlands region when meeting with families and young people.

Home working is applicable to this post, however, there is a requirement to attend onsite when required. We welcome applicants from any location as the base will be subject to where the successful candidate lives.

Base is TBC but within the East Midlands.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

270-TG048-CORP

Job locations

St Mary’s Hospital

London Road

Kettering

NN15 7PW

Job description Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification Behaviours & Values Essential

• oCommitment to and focused on quality, promotes high standards in all they do.
• oConsistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• oValues diversity and difference operates with integrity and openness.
• oWorks well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• oConsistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.

Skills & Abilities Essential

• oEvidence of good interpersonal skills and ability to form peer relationships with families/carers/parents and advocates.
• oAbility to act calmly and to respond in a professional manner to distress and also challenging conversations with staff.
• oAbility to see solutions rather than problems
• oAble to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• oAbility to challenge issues relating to stigma, discrimination and none recovery focused practice in a respectful manner.

Desirable

• oAbility to work at pace in a busy working environment and able to multi-task
• oEffective team player.
• oSkills in peer support

Knowledge & Experience Essential

• oEducated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• oHas lived experience as a parent or carer of a young person who has required support and treatment across the Health, Social Care and/or Education system.
• oExperience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
• oDemonstrates knowledge of the mental health, learning disability and autism health, social care and/or education pathways through lived experience.
• oDemonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.

Desirable

• oExperience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
• oExperience of delivering support to peers in either a public sector, third sector or user/family led group.

Person Specification Behaviours & Values Essential

• oCommitment to and focused on quality, promotes high standards in all they do.
• oConsistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• oValues diversity and difference operates with integrity and openness.
• oWorks well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• oConsistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.

Skills & Abilities Essential

• oEvidence of good interpersonal skills and ability to form peer relationships with families/carers/parents and advocates.
• oAbility to act calmly and to respond in a professional manner to distress and also challenging conversations with staff.
• oAbility to see solutions rather than problems
• oAble to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• oAbility to challenge issues relating to stigma, discrimination and none recovery focused practice in a respectful manner.

Desirable

• oAbility to work at pace in a busy working environment and able to multi-task
• oEffective team player.
• oSkills in peer support

Knowledge & Experience Essential

• oEducated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• oHas lived experience as a parent or carer of a young person who has required support and treatment across the Health, Social Care and/or Education system.
• oExperience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
• oDemonstrates knowledge of the mental health, learning disability and autism health, social care and/or education pathways through lived experience.
• oDemonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.

Desirable

• oExperience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
• oExperience of delivering support to peers in either a public sector, third sector or user/family led group.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Northamptonshire Healthcare Foundation Trust

Address

St Mary’s Hospital

London Road

Kettering

NN15 7PW

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Northamptonshire Healthcare Foundation Trust

Address

St Mary’s Hospital

London Road

Kettering

NN15 7PW

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)