CAMHs NCM Commissioning Hub - Family Ambassador

Transformationunitgm; Kettering; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a compassionate Family Ambassador to enhance the experience of families with young people in mental health services. This role involves engaging with parents and advocates, ensuring their needs are prioritized in care pathways. You'll work within collaborative teams across the East Midlands, championing partnership in healthcare. With a focus on quality assurance and patient experience, this position offers the chance to make a meaningful impact in the lives of families. Flexibility in working hours and home-based options are available, making it an ideal opportunity for those passionate about mental health advocacy.

Qualifications

• Commitment to quality and high standards in service delivery.
• Experience in supporting families and young people in healthcare.

Responsibilities

• Act as a Family Ambassador, ensuring family voices are heard.
• Support the Quality & Governance Lead in improving patient experience.

Skills

Interpersonal Skills

Problem Solving

Multi-tasking

Peer Support

Education

NVQ Level 4 in a relevant subject

Job description

Main area Administrative and Clerical Grade Band 4 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Part time considered (Minimum 30 hours)) Job ref 270-TG048-CORP

Employer Northamptonshire Healthcare NHS Foundation Trust Employer type NHS Site St Mary’s Hospital Town Kettering Salary £26,530 - £29,114 pa pro rata Salary period Yearly Closing 16/05/2025 08:00

CAMHs NCM Commissioning Hub - Family Ambassador

Band 4

Job overview

Our role as Lead Providers for CAMHS Tier 4 services bring together the providers of CAMHS and Adult Eating Disorder services across the East Midlands to work together in a new partnership, to reduce delays, gaps in service and improve outcomes for the service users, their families and carers. Our Commissioning Team will lead and facilitate the quality oversight, case management, contracting, finance, business intelligence and organisational development to deliver new ways of working.

This role will be part of a wider team within the commissioning team who provide clinical assurance of the quality of the care provided for patients and they will look to manage individual patient pathways to ensure high quality services and care planning outcomes are achieved.

Provider Collaboratives delivering New Care Models are the vehicle for change in specialised mental health services, giving clinicians and managers in provider organisations the levers and financial incentives to enable service transformation for Children, Young People and their families.

Main duties of the job

As a Family Ambassador (East Midlands Region) you will ensure the needs and views of parents and families are heard and acted on by working within a designated Provider Collaborative (commissioned services across a number of providers). You will work within the Collaboratives wards/units for Children and Young People (CYP) inpatient mental health and learning disability settings. You will need to be confident, engaging and compassionate, able to extend warm and welcoming invitations to parents, advocates and families whose young people are admitted to your designated units.

This position of Family Ambassador will be supporting the Quality & Governance Lead with a focus on coproduction and improving patient experience by supporting parents/carers in getting their voices heard and included in decision making within their young persons' pathway. The family ambassador will champion 'parents/carers as partners' in their young people's healthcare needs. This requires occasional travel across the East Midlands region when meeting with families and young people.

Home working is applicable to this post, however, there is a requirement to attend onsite when required. We welcome applicants from any location as the base will be subject to where the successful candidate lives.

Base is TBC but within the East Midlands.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

• • Commitment to and focused on quality, promotes high standards in all they do.
• • Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
• • Values diversity and difference operates with integrity and openness.
• • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• • Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.

Skills & Abilities

• • Evidence of good interpersonal skills and ability to form peer relationships with families/carers/parents and advocates.
• • Ability to act calmly and to respond in a professional manner to distress and also challenging conversations with staff.
• • Ability to see solutions rather than problems
• • Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• • Ability to challenge issues relating to stigma, discrimination and none recovery focused practice in a respectful manner.
• • Ability to work at pace in a busy working environment and able to multi-task
• • Skills in peer support

Knowledge & Experience

• • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• • Has lived experience as a parent or carer of a young person who has required support and treatment across the Health, Social Care and/or Education system.
• • Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
• • Demonstrates knowledge of the mental health, learning disability and autism health, social care and/or education pathways through lived experience.
• • Demonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.
• • Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
• • Experience of delivering support to peers in either a public sector, third sector or user/family led group.

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.

Please note that all new starters to the trustare subject to a probationary period.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.