CAMHS Administrator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 18,000 - 23,000; Full time

Job summary

BCUHB North Wales is seeking an enthusiastic CAMHS Administrative Assistant to provide accurate, efficient administrative support to the Child and Adolescent Mental Health Service in the East area. The role requires confidentiality, good IT skills and a professional telephone manner.

You will copy typing, manage diaries, coordinate appointments, and support day-to-day functions of the team, with reception duties as required. Applications from Welsh and English speakers are welcome.

Qualifications

• NVQ 3 in Administration or equivalent level of knowledge/experience.
• Good Standard of Education including English and Maths.
• Audio Typing and ECDL/RSA are desirable.

Responsibilities

• Provide efficient, effective and flexible administrative support to CAMHS.
• Copy typing, manage diaries (electronic and paper), coordinate appointments.
• Support day-to-day administrative functions and undertakings, with reception duties as needed.

Skills

Excellent communication

Strong keyboard IT skills

Workload management

Education

NVQ 3 in Administration

Good English and Maths

Tools

Microsoft Office

Job description

Job Overview

We are seeking to recruit an enthusiastic and motivated individual to provide accurate, efficient, and effective administrative support to Children and Young People's Services within the East area.

We are seeking to recruit an enthusiastic and motivated individual to provide accurate, efficient, and effective administrative support to Children and Young People's Services within the East area.

The successful candidate will possess a good standard of education, excellent communication skills, and a professional telephone manner, with the ability to communicate confidently with people at all levels. They will be organised, proactive, and capable of managing their workload effectively, using their own initiative to meet competing priorities and deadlines.

Previous experience working in a busy office environment is essential, particularly in settings with frequent interruptions, high workloads, and conflicting demands. The successful candidate will demonstrate strong keyboard and IT skills, including experience using Microsoft Office applications.

The ability to maintain a professional, sensitive, and confidential approach at all times is essential. Experience of audio typing would be advantageous.

Main duties of the job

The Child and Adolescent Mental Health Service (CAMHS) Administrative Assistant will provide efficient, effective, and flexible administrative support to the service. Key responsibilities will include copy typing, managing electronic and paper-based diaries, coordinating appointments, and supporting the day-to-day administrative functions of the team. The post holder may also be required to undertake reception duties as needed.

Due to the nature of the role, the post holder will be expected to maintain strict confidentiality at all times and handle sensitive information appropriately. They will interact with patients, carers, family members, medical staff, colleagues, and visitors both in person and in writing, demonstrating professionalism, courtesy, and discretion in all communications.

The post holder will work under the guidance of the Administration Manager, who will be available to provide support, advice, and direction as required.

The ability to speak Welsh is desirable for this post; however, applications are welcomed from both Welsh and English speakers.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications And/or Knowledge

Essential criteria

• NVQ 3 in Administration or equivalent level of knowledge/experience.
• Good Standard of Education including English and Maths

Desirable criteria

• Audio Typing
• ECDL/RSA

Experience

Essential criteria

• Significant office administration experience
• Able to use own initiative and judgement to analyse and resolve problems.
• Ability to support and deliver to deadlines on a wide range of administration processes.
• Experience of communicating directly at all levels in an organisation.

Desirable criteria

• NHS experience

Values

Essential Criteria

• Enthusiastic and motivated individual.
• Work as part of a team and on own initiative as required.