Assistant Operations Team Supervisor

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an Administrative & Operational Support Officer to assist the Posture & Mobility Service in Wheelchairs, Prosthetics and Custom Seating. The role focuses on coordinating daily admin activity, staff leave planning, and ensuring cover to maintain patient pathways.

The post emphasises performance monitoring, quality improvement, and effective liaison with the Operations Team Supervisor.

Qualifications

• GCSE Maths and English (or equivalent) required.
• HND Diploma or equivalent experience.
• Diploma in Business Administration, Information Technology or equivalent experience desirable.

Responsibilities

• Coordinate Administration & Operational Support delivery via daily work planning, annual leave and staff absence.
• Ensure adequate service cover during absences and redeploy staff with the Operations Team Supervisor.
• Monitor performance in admin/stock or reception and implement corrective action with the Head of Operations or Operations Team Supervisor.

Skills

Excellent IT skills

Ability to prioritise work

Ability to work independently without今

Education

GCSE Maths and English (or equivalent)

HND Diploma or equivalent experience

Diploma in Business Administration, Information Technology or equivalent experience

Tools

Oracle procurement system

Job description

Job Overview

To assist in the delivery of an efficient and effective Administrative & Operational support service to the clinical Posture & Mobility Service – Wheelchairs, Prosthetics and Custom Seating.

Job Overview

To assist in the delivery of an efficient and effective Administrative & Operational support service to the clinical Posture & Mobility Service – Wheelchairs, Prosthetics and Custom Seating.

Particular emphasis will be placed on the management of performance, quality and resource utilisation, with a view to delivering consistently high-quality services to ensure the progress of the patient journey through pathways in a timely manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Responsible for ensuring the co-ordination of Administration & Operational Support delivery through the organisation of daily work activities, annual leave and absence of staff. Ensuring adequate levels of cover for services during periods of absence, recognising where cover would be most effective and redeploying staff in conjunction with the Operations Team Supervisor.

Responsible for ensuring that effective monitoring mechanisms are in place, which enables early identification of potential problems or shortfalls in administration services (admin/stock or reception) and in implementing corrective action to improve performance in area of responsibility in liaison with the Operations Team Supervisor or Head of Operations.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• GCSE Maths and English (or equivalent).
• HND Diploma or equivalent experience

Desirable criteria

• Diploma in Business Administration, Information Technology or equivalent experience

Experience

Essential criteria

• Significant administration experience in an administrative role
• Experience of supervising staff or willingness to attend training

Desirable criteria

• Evidence of financial procedures

Skills And Knowledge

Essential criteria

• Excellent IT skills
• Ability to prioritise work
• Ability to work independently without supervision and on own initiative
• Excellent communication skills at all levels and with other agencies and general public.
• Ability to use analytical judgement when dealing with non routine enquiries

Desirable criteria

• Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health & Safety issues.
• Welsh speaker
• Oracle procurement system