Call Operator

TN United Kingdom; Ringwood; On-site; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking compassionate Careline Operators to provide vital support to retired homeowners. This role involves managing emergency calls and offering reassurance, ensuring every interaction is friendly and attentive. With a focus on customer service excellence, you will thrive in a supportive team environment, where your contributions make a real difference in people's lives. Enjoy a rewarding career with opportunities for growth, comprehensive training, and a range of attractive perks, all while working in a bright, contemporary office setting. Join us and help create a safe and secure lifestyle for our clients!

Benefits

Annual holiday of 22 days

Supportive and friendly team

On-the-job training

Free on-site parking

Rewards for colleague referrals

Health screening every 3 years

Life assurance 1 x salary

John Lewis vouchers for expectant parents

Qualifications

• Ability to maintain a warm and friendly telephone manner.
• Experience in fast-paced customer service environments is desirable.

Responsibilities

• Provide telephone-based customer support for emergency situations.
• Log calls accurately in the CRM system.

Skills

Customer Service Skills

Telephone Communication

Crisis Management

IT Systems Familiarity

Written and Spoken English

Education

Experience in Customer Service

Tools

CRM System

Job description

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• Location: Office based inRingwood, Hampshire
  
• Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)
  
• Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (with a later start time) for the right candidate.
  
• Salary:Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview

About the role

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Careline Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
• Opportunities for Senior Operators with call centre experience are also available.

Your rewards

• Annual holiday of 22 days per annum
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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