Call Handler (Emergency Medical Dispatcher)

Cardiff and Vale University Health Board; Bristol; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Competitive NHS salary

37.5 hour working week

Holiday entitlement 27 days + public &

Pay enhancements for out of hours

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Staff networks

Wide range of discounts

Job summary

Cardiff and Vale University Health Board is seeking an urgent care Call Handler based in Exeter as part of our ambulance control operations. You will be the first contact for people in medical emergencies, recording patient information and advising callers to support timely, correct care.

The role requires accurate data entry, strong communication and the ability to stay calm under pressure while guiding callers through critical information.

Qualifications

• Basic computer literacy with experience of inputting data accurately and quickly using a keyboard.
• Experience in dealing with members of the public in a customer service environment.
• Ability to work in a high-pressure emergency setting while recording details accurately.

Responsibilities

• Record details onto a computer system about the patient and their condition to establish urgency.
• Enter information accurately and promptly during calls, providing reassurance as required.
• Listen, interpret and document calls to ensure the patient receives the right care at the right time.

Skills

Basic computer literacy

Data entry with keyboard

Customer service experience

Job description

When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time.,

• Basic computer literacywith experience of inputting data accurately and quickly using a Keyboard
• This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
• Previous experience of dealing with members of the public in a customer service environment
• Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK