Call Handler - Colchester

haart Estate Agents; Colchester; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Uncapped commission

Elevate scheme

Dedicated training

Job summary

Spicerhaart is recruiting for a Call Handler in Colchester. You will join our concierge team at the Colchester head office and handle calls, chat, and emails to drive viewings and commissions.

The role includes registering clients, scheduling valuations, and performing admin tasks across our network, with a 40-hour week over five days. Training starts on day one with ongoing coaching and development opportunities.

Qualifications

• Highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• Excellent telephone etiquette.
• Resilient and capable of working under pressure and meeting deadlines.
• Thrives in competitive environments.
• Exceptional organisational and time management skills.
• Proficient in computer usage with excellent keyboard skills.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Handle a high volume of inbound and outbound calls, webchat, and email.
• Register client details and forward to in-branch teams to arrange viewings.
• Book property valuations.
• Complete various administrative tasks for the network of branches including data input.
• Collaborate with the team to achieve success and maintain high service standards.

Skills

Telephone etiquette

Customer service

Data input

Time management

Organisational skills

Job description

Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years?

Position: Call Handler - Colchester

Location: Colchester

We're looking for dynamic individuals to join our concierge team in Colchester.

Role Overview

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements

To excel in this role, you should answer "yes" to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

Video Testimonials

Hear from some of our current staff members by clicking on the following link: https://vimeo.com/949532366/29316ab109?share=copy

Rewards

• Competitive basic salary ranging from £24,000 to £26,000 per year, depending on sales experience.
• Uncapped commission scheme in addition to the basic salary.
• Participation in the company Elevate scheme.
• Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

Location and Working Hours

• The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.
• You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.

Finer Details

Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows.

We also provide conveyancing and legal services, and offer financial services through our Just Mortgages* division. *Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

We Are Currently Conducting Our Selection Process Using Video Software. To Be Eligible To Proceed In Our Recruitment Process, You Will Need

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of:
• Passport/Birth Certificate

We will also need

• Proof of Address
• National Insurance

Equal Opportunities

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

To All Recruitment Agencies

Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Privacy Policy

We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/

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