Call Handler - Colchester

Spicerhaart Group Ltd.; Colchester; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Uncapped commission

Elevate scheme

Training & development

Job summary

Spicerhaart Group Ltd. is seeking a Call Handler in Colchester to join the concierge team, handling inbound/outbound calls, webchat and email to support viewings and valuations.

You will register client details, book valuations, and perform various admin tasks across branches, collaborating to maintain high service standards. Training is provided and a 40-hour week is typical.

Qualifications

• Self-motivated, ambitious, target-driven, able to work independently.
• Excellent telephone etiquette.
• Resilient, able to work under pressure and deadlines.
• Thrives in competitive environments.
• Excellent organisational and time management skills.
• Proficient in computer usage with excellent keyboard skills.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Handle a high volume of inbound and outbound calls, webchat, and email.
• Register client details and forward to in-branch teams to arrange viewings.
• Book property valuations.
• Complete various administrative tasks for the network of branches including data input.
• Collaborate with the team to maintain high service standards.

Skills

Telephone etiquette

Customer service

Organisational skills

Time management

Data input

Computer usage

Self-motivated

Target-driven

Resilient under pressure

Job description

Overview

Are you an estate agent or letting agent of the future - let us help you achieve that goal in the next 2 years?

Position:

Call Handler - Colchester

Location:

Colchester

Introduction:

We're looking for dynamic individuals to join our concierge team in Colchester.

Role Overview:

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer "yes" to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

Video Testimonials:

Hear from some of our current staff members by clicking on the following link:

https://vimeo.com/949532366/29316ab109?share=copy

Rewards:

• Competitive basic salary ranging from £24,000 to £26,000 per year, depending on sales experience.
• Uncapped commission scheme in addition to the basic salary.
• Participation in the company Elevate scheme.
• Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

Location and Working Hours:

• The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.
• You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.

Finer Details:

Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England -haart,Chewton Rose,Felicity J Lord,Haybrook,Howards,butters john beeandDarlows.

We also provide conveyancing and legal services, and offer financial services through ourJust Mortgages* division.*Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

We are currently conducting our selection process using video software.To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK(in accordance with the Immigration Asylum and Nationality Act 2006)
• We'll need evidence of your right to work in the UK, in the form of:
• Passport/Birth Certificate
• We will also need
• Proof of Address
• National Insurance

Equal Opportunities:

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

To All Recruitment Agencies:

Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Privacy Policy:

We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/

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