Call Centre Operator (M-F)

KBR, Inc.; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

KBR, Inc. is seeking a Call Centre Operator in Swindon, offering a dynamic role in a fast-paced environment. This position involves managing customer inquiries, coordinating service requests, and ensuring high levels of customer satisfaction. Applicants should have GCSE in Maths and English and the ability to obtain security clearance.

Qualifications

• GCSE (or equivalent) Maths and English required.
• Eligible for security clearance.

Responsibilities

• Initial point of contact for customers, providing accurate information.
• Coordinate service requests and chase work orders.
• Resolve queries and complaints with a first call resolution plan.

Skills

Customer Service

Communication

Problem Solving

Education

GCSE Maths and English

Job description

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About KBR And The Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Title

Call Centre Operator (M-F)

About KBR And The Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis.

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities And Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
• Responsible for resolving queries and complaints by applying a first call resolution plan to each call
• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
• To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
• Takes ownership for own performance actively seeking opportunities to improve and develop
• Ensure the highest standard of customer service at all times
• To take action to keep up to date with changes across the team
• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
  
  

Qualifications

Essential:

• GCSE (or equivalent) Maths and English
• Hold, have held or eligible to apply for security clearance
  
  

We Deliver — Together.

R2107503

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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