Call Centre Manager

LEMONCLOUD RECRUITMENT LTD; Watford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading finance brokerage in Watford is seeking a dynamic Call Centre Manager to lead and optimize their outbound team. The ideal candidate should have proven experience in managing dialler systems and a track record of driving team performance in a fast-paced environment. This role offers a competitive salary starting at £35,000 with OTE up to £50,000, alongside an attractive benefits package.

Benefits

Company Pension

Life Insurance

20 days holiday plus bank holidays

Onsite Parking

Employee referral programme

Structured career progression

Early Friday finishes

Casual dress

Regular team events

Qualifications

• Proven experience as a Call Centre Manager in a lead conversion or sales environment.
• Ability to drive performance and improve application rates.
• Strong knowledge of dialler systems, ideally MaxContact.

Responsibilities

• Lead the day-to-day operations of the outbound call centre team.
• Monitor and report on key performance metrics.
• Implement strategies to optimize lead contact and improve application rates.

Skills

Leadership

Data analysis

Communication

Tools

Dialler systems

Job description

Call Centre Manager | Permanent | Watford |from £35k depending on background. Plus, 0TE up to £50K

We’re partnering with one of the UK’s leading finance brokerages, renowned for their expertise in secured loans and bridging finance. With a robust online presence and a strong focus on customer service, they are expanding their team and seeking a dynamic Call Centre Manager to lead and optimise outbound contact strategies.

This is an exciting opportunity for an experienced Call Centre Manager with a proven ability to manage dialler systems and convert online leads into qualified finance applications. While experience in financial services is advantageous, what truly matters is your ability to deliver results in a fast-paced, lead-driven environment.

If you're passionate about coaching teams to engage authentically, communicate effectively, and consistently provide an exceptional customer experience, we want to hear from you.

The Benefits and Perks Package: Company Pension, Life Insurance, 20 days holiday plus bank holidays, Onsite Parking, Employee referral programme, structured career progression with real opportunities to grow. Fun Supportive working environment with a close-knit team, Early Friday finishes with access to an in-house bar. Casual dress (branded gear provided. Great office vibes and regular team events.

The Basics:

• Call Centre Manager – Office based
• Starting salary of£35,000
• OTE up to £50,000

The Responsibilities:

• Lead the day-to-day operations of our outbound call centre team
• Manage dialler campaigns using MaxContact or similar platforms
• Monitor and report on key performance metrics such as contact rate, conversion, and application volume
• Implement strategies to optimise lead contact and improve application rates
• Support team training and development to maintain high standards and motivation
• Work closely with marketing and sales teams to ensure seamless lead handling
• Ensure compliance with regulatory requirements and internal quality standards

The Skills & Requirements:

• Proven experience as a call Centre Manager, preferably in a lead conversation or sales environment
• Excellent spoken and written communication
• Excellent Leadership and coaching skills
• Ability to evidence success in a driving performance and improving contact-to -application rates.
• Strong data analysis and reporting abilities
• A background in finance or regulated industries is advantageous but not essential.
• Hands-on knowledge of dialler systems – ideally MaxContact – and their optimisation

Lemoncloud prides itself on partnering with places of work that encourage diversity, equality, and inclusion. At Lemoncloud we endeavour to get back to you with 48hrs of your application