Call Centre – Customer Service Coordinator Amulet

Churchill Group; Luton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee Ownership

20 days holiday

Nest pension

Exclusive perks and discounts

Ongoing training and development

Wellbeing & Inclusion programs

Recognition and rewards

Job summary

Churchill Group is seeking a Customer Service Coordinator in Luton to support a fast‑paced 24/7 service delivery team. You will handle high‑volume calls, log information accurately, and coordinate with operations and emergency services to ensure swift resolutions.

Joining an employee‑owned business, you will receive strong training, clear progression, and long‑term development within a structured contact centre environment. DBS checks are required.

Qualifications

• Experience in a call centre or customer service environment is desirable
• Excellent verbal and written communication skills
• Ability to log information accurately during live calls and use multiple systems

Responsibilities

• Handle high‑volume inbound and outbound calls across welfare, safety, and check‑in scenarios
• Log incidents and communications clearly, producing notes and reports
• Coordinate responses with operations, management and emergency services

Skills

Call centre experience

Communications

Logging & reporting

24/7 shift readiness

SIA CCTV licence

Tools

MS Office

Call‑handling software

Job description

Based in Luton, Bedfordshire
Day shifts – 12 hours
4 days on, 4 days off shift pattern
Salary: £30,576

Additional earning potential through overtime

We are looking for a Customer Service Coordinator to join our team – an excellent opportunity to start or grow your career in a fast‑paced contact centre environment.

As part of our 24/7 Service Delivery team, you’ll handle high‑volume customer calls, monitor situations in real time, log information accurately, and ensure issues are resolved or escalated quickly and professionally. You’ll be the first point of contact for customers, staff, and contractors, always delivering a calm and consistent service.

Joining a newly established team within an employee‑owned business, you’ll benefit from strong training, progression opportunities, and long‑term career development in a structured contact centre environment.

As a Customer Service Coordinator, you’ll:

• Handle high‑volume inbound and outbound calls, including welfare, safety, and check‑in calls
• Act as the main point of contact for customers, staff, and contractors, providing clear information and reassurance during incidents
• Accurately log all calls, incidents, and interactions, producing clear notes and reports using call‑logging and case‑management systems
• Follow call‑handling scripts, procedures, and escalation routes; assess urgency, categorise incidents, and escalated when required
• Coordinate responses with operational teams, management, and emergency services
• Monitor service activity and staffing coverage across multiple contracts
• Maintain high standards of customer service, confidentiality, data protection, compliance, and performance targets

As a Customer Service Coordinator, you’ll have:

• Call Centre or Customer Service Experience – Desirable but not essential
• Confident communicator, professional telephone manner with excellent verbal and written skills
• Able to use multiple systems, including Microsoft Office and call‑handling software
• Accurate and thorough when logging information during live calls
• Ability to work a 24/7 shift pattern, including days OR nights, weekends, and 12‑hour shifts
• SIA CCTV Licence – Essential or willingness to obtain within the first three months (training provided)

What’s in it for you?

• We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
• Employee Ownership – You are part of our success!
• 20 days holiday (accrued and pro-rata)
• NEST pension scheme enrolment
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: Security and vetting clearance (DBS) is required for this role, and you must be able to provide a minimum 5‑year checkable work and/or education history.