Call Centre Agent

Midland Credit Management; Glasgow; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

An established industry player is looking for dedicated Call Centre Agents to join their team in Glasgow. This role is perfect for those who are passionate about helping others and making a positive impact on customers facing financial challenges. As the first point of contact, you will provide compassionate support, guiding customers through their financial struggles and helping them find affordable repayment solutions. Enjoy a supportive work environment with ongoing training, hybrid working options after training, and a range of benefits including generous holiday allowance and monthly incentives. If you thrive in a customer-focused role and want to make a difference, this opportunity is for you.

Benefits

31 days holiday including bank holidays

Discounts and cashback on high-street shops

Optional private healthcare plan (BUPA)

Monthly incentives with prizes and rewards

Ongoing support and development

Summer and Christmas parties

Annual salary review

Company-funded Health & Wellbeing Initiatives

Qualifications

• Strong ability to empathize with vulnerable customers.
• Experience in providing excellent customer service.

Responsibilities

• Provide 5-star customer service and support.
• Identify vulnerable customers and offer tailored solutions.
• Handle inbound and outbound calls with care.

Skills

Empathy

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Customer Service Training

Job description

Call Centre Agent, Glasgow G2 7HF - Starting 9th June!

• Salary: Starting from £25,396.80 and progressing to £28,705.25 (based on experience and a 40 hrs contract)
• Bonus: Enjoy a monthly bonus that could earn you around £2000 per year.
• Shifts: We operate Monday to Friday, 8am - 8pm, and Saturdays, 8am - 5pm. You'll work on a rotational shift pattern within these hours and work 2 in 4 Saturdays. Don't worry, you'll get a day off during the week prior to your Saturday shifts.
• Training: 5-6 weeks with a dedicated L&D Trainer supporting you.

Wescot Credit Services is seeking dedicated Call Centre Agents. This is an exciting opportunity to become a valued team member!

In this role, you will be the first point of contact for vulnerable customers, providing support and empathy to help them navigate financial challenges.

You’ll handle both inbound and outbound calls, using your empathy and resilience to build rapport and help customers find affordable repayment solutions. By listening and understanding their struggles, you will make a positive impact on their financial recovery.

Key Responsibilities:

• Provide 5-star customer service: Be the first point of contact, offering compassionate and professional support.
• Identify vulnerable customers: Spot patterns in customer behaviour and ensure the right support is given.
• Handle inbound and outbound calls: Guide customers through their financial struggles with care and understanding.
• Create tailored repayment plans: Help customers develop affordable repayment options to get back on track.

If you’re passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!

Benefits include:

• 31 days holiday including bank holidays.
• Discounts and cashback on hundreds of high-street shops.
• Optional private healthcare plan (BUPA).
• Monthly incentives with prizes and rewards.
• Ongoing support and development from our in-house team.
• Hybrid working after training: blend of office and home working for better work-life balance.

Why work at Wescot Credit Services:

• Summer and Christmas parties.
• Annual salary review.
• Company-funded Health & Wellbeing Initiatives.
• See what our colleagues say: Video

Wescot Credit Services works with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in multiple countries.

Diversity and inclusion are important to us. We value diverse talent and encourage everyone to be themselves at work.

**Please note:** Successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with candidates who have CCJ, IVA, or Bankruptcy on their credit file, or lack full right to work in the UK.