Call Centre Advisor

Duval Associates Ltd - Permanent Recruitment Specialists; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a Customer Support Administrator to join their dynamic team in Stoke-on-Trent. This role offers a fantastic opportunity for individuals who are passionate about helping others and thrive in a collaborative environment. You will be responsible for managing customer communications, providing tailored responses, and ensuring fair resolutions. With a commitment to training and progression, this company fosters a supportive atmosphere where your contributions are valued. Enjoy competitive benefits, including a generous holiday allowance and a positive workplace culture. If you're detail-oriented and enjoy problem-solving, this could be the perfect fit for you!

Benefits

Competitive bonus scheme

Up to 35 days holiday

Employee awards and incentives

Pension scheme

Mental health support

Free onsite parking

Gym membership contributions

Free tea and coffee

Casual dress code

Paid volunteer days

Qualifications

• Proven experience in customer service or administration roles.
• Exceptional attention to detail and strong written communication skills.

Responsibilities

• Handle customer correspondence via email and letter.
• Support the contact centre with problem-solving skills.
• Manage your workload efficiently and meet targets.

Skills

Customer Service

Written Communication

Attention to Detail

Problem-Solving

Self-Motivation

Job description

Customer Support Administrator - Call Centre Advisor - Contact Centre

Office-based in Stoke-On-Trent

Starting Salary £24,570, Mon - Fri, 8:00am - 4:30pm (37.5 hours per week), with benefits including a bonus scheme, additional holidays, and enhanced family leave.

We seek organized, detail-oriented individuals who are passionate about helping others.

Join a fantastic business that offers training, support, and opportunities for progression! Build your career!

Contact Demi @ Duval for more information!

We’re looking for a Customer Support Administrator to join a friendly and collaborative team in Stoke-On-Trent.

You will handle customer communications via emails and letters, support the contact centre, and ensure fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!

The Role:

1. Handle customer correspondence via email and letter, providing tailored responses to guide customers on their financial recovery.
2. Support the contact centre with problem-solving skills.
3. Collaborate with team members, sharing best practices and learning from each other.
4. Manage your workload efficiently, meet targets, and maintain high standards of accuracy.
5. Resolve customer queries with clear communication and effective outcomes.

Skills & Experience:

1. Passionate about helping others with a positive and friendly attitude.
2. Assertive yet compassionate when assisting customers.
3. Exceptional attention to detail and strong written communication skills.
4. Self-motivated, resilient, and target-driven.
5. Proven experience in customer service or administration roles.

Wicked Benefits:

1. Competitive bonus scheme.
2. Up to 35 days holiday (including bank holidays).
3. Employee awards, incentives, and social events.
4. Pension scheme, mental health support, and free onsite parking.
5. Perks like gym membership contributions and free tea and coffee.
6. Casual dress code and paid volunteer days (2 days per year).
7. Enhanced family leave policies and long service awards.
8. Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.

For more information, speak to Demi about this fantastic customer support role.