Call Centre Advisor

Gilmartins; Hertford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in social housing is looking for an experienced Call Handler to join their Inbound Customer Support Centre in Hertford. The role offers a dynamic and rewarding environment where you'll assist clients with property repairs. Successful candidates will enjoy excellent career progression opportunities and benefits such as an Employee Assistance program and a Christmas hamper.

Benefits

Excellent career development opportunities

Employee Assistance

Christmas hamper

Qualifications

• At least 1 year experience in a customer service call handling role.
• Excellent communication and listening skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Taking inbound calls from tenants and clients.
• Logging property repair faults accurately.
• Booking appointments with tenants.

Skills

Communication

Listening

Multi-tasking

Administration

Job description

We are recruiting an experienced inbound Call Handler to work as Repairs Advisors based in Hertford.

Working in social housing reactive repairs is interesting, rewarding, varied, and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we offer a great working environment, job satisfaction, and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal candidate will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday, with some evenings until 6pm and one Saturday or Sunday each month. Extra hours are paid at the standard rate in addition to salary.

Main Responsibilities

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning to ensure property repair faults are logged correctly on our in-house housing management system
• Contacting tenants to book appointments

Essential Skills / Experience for This Role

• At least 1 year experience in a similar customer service call handling role
• Excellent communication and listening skills
• Ability to multi-task and manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills

Company Benefits

• Excellent career development opportunities
• Employee Assistance
• Christmas hamper