Call Centre Advisor

Gilmartins; Dunstable; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in social housing, Gilmartins is looking for skilled Repairs Advisors to enhance their inbound customer support team in Houghton Regis. This role involves providing exceptional service and managing repair requests efficiently. Successful candidates will enjoy a supportive work environment, excellent development opportunities, and unique benefits like personal training sessions and festive perks.

Benefits

Excellent career development opportunities

Employee Assistance

Free group Personal Trainer sessions every Thursday

Christmas hamper

Qualifications

• At least 1 year experience in a similar role.
• Background in customer service call handling required.
• Ability to manage a demanding workload in a fast-paced environment.

Responsibilities

• Taking inbound calls from tenants and clients.
• Logging property repair faults in the housing management system.
• Contacting tenants to book appointments.

Skills

Communication

Listening Skills

Multi-tasking

Telephone Manner

Administrative Skills

Job description

We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied, and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction, and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

We are looking to recruit experienced inbound Call Handlers to work as a Repairs Advisor in our new Head Office in Houghton Regis.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday, with some evenings until 6pm and 1 Saturday or Sunday per month. Extra hours are paid at the standard rate in addition to salary.

Main Responsibilities

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning to ensure property repair faults are logged correctly on our in-house housing management system
• Contacting tenants to book appointments

Essential Skills / Experience For This Role

• At least 1 year experience in a similar role involving customer service call handling
• Excellent communication and listening skills
• Ability to multi-task and manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administrative skills

Company Benefits

• Excellent career development opportunities
• Employee Assistance
• Free group Personal Trainer sessions after work every Thursday
• Christmas hamper