CAFM Support Specialist: MRI Concept/Evolution (Hybrid)

Allegis Global Solutions; Nechells; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Job summary

Allegis Global Solutions is seeking an Application Support Analyst for CAFM (MRI Concept/Evolution) to join our Birmingham team on a rolling contract. You will provide day-to-day support for CAFM applications, handle incidents, and ensure data accuracy while liaising with contract teams and engineers.

The role requires experience with MRI CAFM platforms, PPM scheduling, asset and work order management, and familiarity with ITSM tools such as ServiceNow.

Qualifications

• Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.
• Experience supporting CAFM systems within a Facilities Management environment.
• Knowledge of PPM scheduling, asset management, reactive maintenance and work order management.
• Experience with reporting, data analysis and data quality management.
• Familiarity with ServiceNow or similar ITSM tools.
• Understanding of CAFM integrations and data migration projects.
• Knowledge of SFG20 standards and FM compliance.

Responsibilities

• Provide day-to-day support for MRI Concept/Evolution CAFM applications.
• Manage incidents, service requests, and system issues to resolution.
• Investigate and troubleshoot application, configuration, and data-related issues.
• Maintain CAFM configuration including PPM schedules, assets, work orders and user accounts.
• Support operators, contract teams and engineers with system queries.
• Run standard and ad-hoc reports to support operations and compliance.
• Perform data validation, cleansing and reconciliation tasks.
• Assist with testing, upgrades, releases and configuration changes.
• Support integrations between MRI CAFM and connected systems.
• Support contract mobilisations, data migrations and UAT.
• Create and maintain system documentation and user guides.
• Collaborate with stakeholders, technical teams and vendors to ensure service continuity.

Skills

MRI Concept

MRI Evolution

CAFM Support

Facilities Management

PPM Scheduling

Asset Management

Reactive Maintenance

Work Order Management

Data Analysis

Data Reporting

Data Quality

Communication

Stakeholder Management

Tools

ServiceNow

SQL

Power BI

Job description

Allegis Global Solutions is seeking an Application Support Analyst for CAFM (MRI Concept/Evolution) to join our Birmingham team on a rolling contract. You will provide day-to-day support for CAFM applications, handle incidents, and ensure data accuracy while liaising with contract teams and engineers.

The role requires experience with MRI CAFM platforms, PPM scheduling, asset and work order management, and familiarity with ITSM tools such as ServiceNow.